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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14717)

Wonderful support and service

5
Very helpful and support. Very professional and friendly I encourage everyone in the community will be soon felt very satisfaction for their concerns. Reviewed on: 9th July 2020
K ahmed's avatar
K ahmed

Sanctuary and Clarity

5
From my first correspondence with StepChange which was a call for help, advice, and support with my troubling financial situation, to the regular monthly support and guidance I am receiving now during these made further difficult times during the pandemic, I have felt less and less fearful and snow blind seeking reasonable solutions to my debt crisis. Feeling ever more in control and confident that I will not only achieve my goal of paying back debts to creditors regaining some dignity and normality again, I appreciate being protected from the stress of dealing with multiple creditors at once by the team and their professionalism. The charities humanitarian approach to problem solving respects individuals in need, result being I feel like a person not a problem to them. Thank you Reviewed on: 9th July 2020
Maxine 's avatar
Maxine

Nobody likes being in Debt!

5
Having admitted to myself I was out of control with my debt and had to do something about it! I contacted Step Change they were brilliant! I had all the information to hand when I called. Having taken everything into account the told me what I could afford to pay a month, how long it would take for me to clear my debts and any other options that were open to me. I decided on the payment option. They contacted all my creditors with a Debt Management Plan. The plan was swiftly put into place. Apart from a few minor hic ups everything as gone smoothly since. Reviewed on: 9th July 2020
Peter's avatar
Peter

Life changing

5
Step change has changed my life when I thought there was no way out Reviewed on: 9th July 2020
Jay's avatar
Jay

They listed to our problems

5
They are very good they ownly take what you can afford Reviewed on: 9th July 2020
Pete Sefton's avatar
Pete Sefton

A reassuring presence in difficult times

5
StepChange have been amazing in helping me to get my debts under control. I have been in a debt management plan for some time now and through all my circumstance changes that may affect my ability to pay into the plan, StepChange have been there to advise and to help. If your debts are spiralling out of control, don't suffer alone - talk to StepChange! It really is life changing! Reviewed on: 9th July 2020
Rowena Cope's avatar
Rowena Cope

Highly recommended

5
Helpful team. Very easy to talk to. Helped me with my debts. Reviewed on: 9th July 2020
Marta's avatar
Marta

Life changing

5
Incredibly friendly, helpful and knowledgeable staff. Helped me get out of a downward debt spiral without judgement and continue to support whenever needed. And all free! An amazing charity Reviewed on: 9th July 2020
Pete's avatar
Pete

Invaluable service!

5
Stepchange helped me when I really felt I had no where else to turn. They took all my worries away & I’m well on my way to being debt free thanks to them! They are so helpful & kind, thank you! Reviewed on: 9th July 2020
Caz's avatar
Caz

Good customer experience

5
I have experienced really good support and understanding from the team. Really friendly and helpful. Would certainly recommend them to any of my friends who are having financial problems. Well done team you are amazing. Reviewed on: 9th July 2020
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Elizabeth Joycw

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