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StepChange: Debt Management reviews

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4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
74% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14715)

Nobody likes being in Debt!

5
Having admitted to myself I was out of control with my debt and had to do something about it! I contacted Step Change they were brilliant! I had all the information to hand when I called. Having taken everything into account the told me what I could afford to pay a month, how long it would take for me to clear my debts and any other options that were open to me. I decided on the payment option. They contacted all my creditors with a Debt Management Plan. The plan was swiftly put into place. Apart from a few minor hic ups everything as gone smoothly since. Reviewed on: 9th July 2020
Peter's avatar
Peter

Life changing

5
Step change has changed my life when I thought there was no way out Reviewed on: 9th July 2020
Jay's avatar
Jay

They listed to our problems

5
They are very good they ownly take what you can afford Reviewed on: 9th July 2020
Pete Sefton's avatar
Pete Sefton

A reassuring presence in difficult times

5
StepChange have been amazing in helping me to get my debts under control. I have been in a debt management plan for some time now and through all my circumstance changes that may affect my ability to pay into the plan, StepChange have been there to advise and to help. If your debts are spiralling out of control, don't suffer alone - talk to StepChange! It really is life changing! Reviewed on: 9th July 2020
Rowena Cope's avatar
Rowena Cope

Highly recommended

5
Helpful team. Very easy to talk to. Helped me with my debts. Reviewed on: 9th July 2020
Marta's avatar
Marta

Life changing

5
Incredibly friendly, helpful and knowledgeable staff. Helped me get out of a downward debt spiral without judgement and continue to support whenever needed. And all free! An amazing charity Reviewed on: 9th July 2020
Pete's avatar
Pete

Invaluable service!

5
Stepchange helped me when I really felt I had no where else to turn. They took all my worries away & I’m well on my way to being debt free thanks to them! They are so helpful & kind, thank you! Reviewed on: 9th July 2020
Caz's avatar
Caz

Good customer experience

5
I have experienced really good support and understanding from the team. Really friendly and helpful. Would certainly recommend them to any of my friends who are having financial problems. Well done team you are amazing. Reviewed on: 9th July 2020
Elizabeth Joycw's avatar
Elizabeth Joycw

Life Saver

5
Not too long ago I was coping with my finances just fine, but then I lost my job and didn’t know where to turn The debt was mounting up and had many defaults on my payments, I was struggling. But then I found StepChange and it literally changed my life, it was so simple too, they made sure everything was affordable to your circumstances. One simple monthly sum dispersed to all creditors. Life Savers! Reviewed on: 9th July 2020
AJ's avatar
AJ

Amazing

5
You have helped me so much over the years. Really don’t know what I would of done had it not been for step change Reviewed on: 9th July 2020
Susan elbeck 's avatar
Susan elbeck

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