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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,599 reviews, last reviewed 10th Jun 2026
186350% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Invaluable help and advice. I was looking for some advice about my debt situation and decided to contact StepChange after talking to Citizens Advice and reading reviews from othe... Read more Reviewed on: 10th June 2026
HilC's avatar
HilC

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18599)

A god send!

5
I have found the service so very helpful, professional and non-judgemental. I would highly recommend this service to anybody with financial difficulties Reviewed on: 25th July 2021
Joan Bacon's avatar
Joan Bacon

Amazing

5
They are amazing, nothing is to much trouble. Reviewed on: 25th July 2021
Julie's avatar
Julie

Life savers...

5
Helped my family at a very difficult time...Helpful & professional... Reviewed on: 25th July 2021
JDN's avatar
JDN

Life changing

5
After years of struggling with spiralling debts and feeling there was no end in sight, Stepchange has given me hope and removed the worries that I had! It’s a great charity. I cannot sing their praises enough. Reviewed on: 25th July 2021
Leon Jackson's avatar
Leon Jackson

Stepchange is effective efficient and friendly

5
I can only praise the work of Stepchange for people in financial difficulties they pick up quickly and are always there to advise and help Reviewed on: 25th July 2021
Carol Lea's avatar
Carol Lea

Always there with advice and support

5
Step Change have been helping, advising and guiding me through my debt problems. I have never felt l was being judged. The relief l felt when l had spoken to them and faced up to my debt and started to get things sorted. Reviewed on: 25th July 2021
Jenny Trower's avatar
Jenny Trower

Brilliant service

5
Staff always helpful, friendly, and easy to understand,excellent service. Reviewed on: 25th July 2021
Sheila Ackers's avatar
Sheila Ackers

Excellent, helpful and friendly organization

5
I am pleased to have Step Change on board. They are providing me with excellent service. Actually the best move I made some years ago. Today, I feel very comfortable and I highly recommend if you need support. Reviewed on: 25th July 2021
Antonio Ribeiro's avatar
Antonio Ribeiro

The best

5
Kind undereranding and non judgemental a few words to describe the staff Reviewed on: 25th July 2021
Bev lewis's avatar
Bev lewis

No judgement. Kind, helpful, calm and supportive

4
I think covid has been hard for everyone. Once secure finances suddenly crumble in a very uncertain world. Step change are a constant in this. A friend in a really harrowing storm. I found them judgement free, calm informative and above all kind. I felt ashamed and they were supportive and reassuring while coaching me through a terrible time. They reminded me I didn’t have to do it alone and gave me peace when All I felt was anxiety. I can’t recommend them enough. Reviewed on: 25th July 2021
Dawn's avatar
Dawn

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