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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Amazing

Excellent customer service ! Fantastic charity have helped me get my debts paid off without Stress or worry. Highly recommended Reviewed on: 9th July 2020

Step Change restored my peace of mind.

I'd built up quite a bit of debt but then a change of circumstances sent it spiraling out of control. This caused a considerable amount of stress, but Step Change helped me get it back under control by negotiating an affordable repayment plan with my creditors. This was a huge relief and I was finally able to sleep soundly at nights again. Next month I will be completely debt-free, thanks to Step Change. Reviewed on: 9th July 2020

My Life Changed For The Better When I Came Into Contact With StepChange.

StepChange has been amazing, at a time I was battling with depression and anxiety StepChange really put my mind at ease and supported me with my financial situation, I now feel like I’m getting my life back together, I feel like the constant worry of bailiffs worried letters from lenders has stopped since StepChange entered my life. I recommend StepChange to anyone in financial difficulty they are brilliant. Reviewed on: 9th July 2020

They can help

Really helps and makes you feel better takes control and manages Reviewed on: 9th July 2020

Literally lifesavers

We were at our lowest, desperate and believed there was no way out of the vicious circle we had found ourselves in. Stepchange changed all of that. They did not judge but offered solutions. It was the answer and guidance we needed and we cannot praise them enough. We started being able to sleep and look forward to the future. I personally cannot thank them enough for their professionalism, help and understanding and the empathy they showed and for once I didn’t feel inadequate, guilty and ashamed of how we had let our finances spiral out of control through personal circumstances changing and trying to cope but knowing there was no way out until of course we spoke to Stepchange, who changed our lives for the better. Reviewed on: 9th July 2020

A weight of my shoulders!

The feeling of relief when step change sorted out a dept plan was overwhelming. They’re so patient, taking their time to go through everything with you. I’ve recommended them to family who were also struggling and would happily recommend them to anyone else who needs help managing their dept. Reviewed on: 9th July 2020

Wonderful service

Wonder helpful caring service. Always helpful and very efficient assistance Reviewed on: 9th July 2020

Fantastic

Having got into a financial mess and seeing no way out of it, StepChange were so understanding and helpful so I can now see light at the end of the tunnel and my creditors are being paid. Would recommend to anyone Reviewed on: 9th July 2020

Life saving, help and advice.

Very helpful people, have been able to sleep better at night, thanks to stepchange helping us through this worrying and anxious time. Thankyou Reviewed on: 9th July 2020

Friendly accurate , personal, advice

Once a year review is challenging but made easier with professional guidance Reviewed on: 9th July 2020

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