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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Great Service

Without Step Change I don’t think I would of been able to pay off my debts Reviewed on: 9th July 2020

Saved my life.

At a time of personal crisis and a spiral of mounting debt, the support I received both, financial and personal was, a life changing. Reviewed on: 9th July 2020

performance

Nice customer service and ability to respond to queries quickly Reviewed on: 9th July 2020

Made my life so much easier

Made a horribly overwhelming and upsetting time of my life so much easier and less stressful Reviewed on: 9th July 2020

Very good organisation to get help.

I recommend Very good organisation to get help. Reviewed on: 9th July 2020

Weight has been lifted..

Initially the set up process took longer than expected which had me feeling worried that my application would not be processed. The hardest part was admitting that I had ran out of options and that a debt management plan was the best option or only real option to manage my personal debt. To face up and finally admit that I needed help was such a daunting feeling and I knew that my debt was effecting all aspects of my life. The first few months of my DMP taught me to budget my money and I am finally left with some money at the end of each month and has stopped me being an impulsive spender. I genuinely feel a weight has finally been lifted off my shoulders and I can now see a light at the end of the tunnel to getting rid of the debts that have caused so much anxiety over the years. My only regret is I didn’t do this years earlier as looking back my debt had got worse year on year.. I can not speak highly enough of Stepchange and its staff team, who helped me throughout the application process. I would recommend anyone who has concerns about their finances to access the Stepchange website to see what positive financial help and expertise is available. Reviewed on: 9th July 2020

Very friendly staff and willing to help you

They where there for me when I needed them Reviewed on: 9th July 2020

Got my life back

Everyone l have spoken with at Stepchange has been very polite and extremely helpful. Feels like you're having a conversation with a lifelong Best friend whom you have complete faith in. THANK YOU ALL FOR YOUR HELP Reviewed on: 9th July 2020

Life savers

About 15 years ago I was a single mum on the edge. Getting in touch with step change saved my life. It was easy to set up and it was so nice to talk to someone that understands and did not judge you. With their help I have paid back over £20,000 back with no worries and threats from my creditors. Yes it is a long time and I have struggled sometimes but I feel so proud of myself. I have paid back all most all the money from my creditors Now and this is all because I made that call. I will always be great full to the team for listening To me crying and supporting me through the most darkest time of my life. Finally if anyone is in the same boat as me it doesn’t matter how much you owe please use this service and Be strong get the best support you will ever have. Than you team Reviewed on: 9th July 2020

Caring company

Step change is a caring and compassionate company who put you at ease from the start they are always there to help you when needed. Reviewed on: 9th July 2020

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