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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,601 reviews, last reviewed 10th Jun 2026
186450% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026
Laura W's avatar
Laura W

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18601)

My Crisis when Covid struck

5
When Covid struck my part time job stopped and I was laid off. The money I earned supplemented my pension and helped pay my dues. However although I applied for holiday space on my debts I was unable to fulfil my payments. I contacted Stepchange who within one week sorted all my issues, put my mind at rest and we are both almost up to a years review. It was all done on line or over the phone. Brilliant, brilliant help.....I would highly recommend Stepchange. Reviewed on: 24th July 2021
Richard Franklin's avatar
Richard Franklin

Weight lifter off our shoulders

5
So much time, empathy and support from all staff at StepChange, very much appreciated. Reviewed on: 24th July 2021
Sarah Hopkin's avatar
Sarah Hopkin

Top charity company

5
Very easy and good customer service Very helpful and understanding Reviewed on: 24th July 2021
abdelali rohmat's avatar
abdelali rohmat

debt management

4
easy to approach and contact back if leave message Reviewed on: 24th July 2021
reena's avatar
reena

Satisfied

5
I feel more relaxed after choosing step changes debt charity Thanks for SCDC Reviewed on: 24th July 2021
fka000@yahoo.com's avatar
[email protected]

Life-Savers

5
They helped me when my personal situation became very difficult and I was unable to pay my creditors. Step Change have literally turned my life around, and I can finally see a light a the.end of the (albeit, very long) tunnel. Can’t thank them enough! Reviewed on: 24th July 2021
Kat Shaw's avatar
Kat Shaw

Excellent service and life saver

5
Very efficient and smooth experience, always there for me when I need them can't thank step change enough. Reviewed on: 24th July 2021
ali limam's avatar
ali limam

Relieving stress

5
A great organisation that help you through different times Reviewed on: 24th July 2021
Marcel Woods's avatar
Marcel Woods

So very helpful

5
The help from them was tremendous Reviewed on: 24th July 2021
Barry Bedford's avatar
Barry Bedford

excellent ,supportive and continuous

5
Have been a supportive and really helpful organisation for a long time . Always there when needed Reviewed on: 24th July 2021
Christine Johnson's avatar
Christine Johnson

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