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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Fantastic

Having got into a financial mess and seeing no way out of it, StepChange were so understanding and helpful so I can now see light at the end of the tunnel and my creditors are being paid. Would recommend to anyone Reviewed on: 9th July 2020

Life saving, help and advice.

Very helpful people, have been able to sleep better at night, thanks to stepchange helping us through this worrying and anxious time. Thankyou Reviewed on: 9th July 2020

Friendly accurate , personal, advice

Once a year review is challenging but made easier with professional guidance Reviewed on: 9th July 2020

Great Service

Without Step Change I don’t think I would of been able to pay off my debts Reviewed on: 9th July 2020

Saved my life.

At a time of personal crisis and a spiral of mounting debt, the support I received both, financial and personal was, a life changing. Reviewed on: 9th July 2020

performance

Nice customer service and ability to respond to queries quickly Reviewed on: 9th July 2020

Made my life so much easier

Made a horribly overwhelming and upsetting time of my life so much easier and less stressful Reviewed on: 9th July 2020

Very good organisation to get help.

I recommend Very good organisation to get help. Reviewed on: 9th July 2020

Weight has been lifted..

Initially the set up process took longer than expected which had me feeling worried that my application would not be processed. The hardest part was admitting that I had ran out of options and that a debt management plan was the best option or only real option to manage my personal debt. To face up and finally admit that I needed help was such a daunting feeling and I knew that my debt was effecting all aspects of my life. The first few months of my DMP taught me to budget my money and I am finally left with some money at the end of each month and has stopped me being an impulsive spender. I genuinely feel a weight has finally been lifted off my shoulders and I can now see a light at the end of the tunnel to getting rid of the debts that have caused so much anxiety over the years. My only regret is I didn’t do this years earlier as looking back my debt had got worse year on year.. I can not speak highly enough of Stepchange and its staff team, who helped me throughout the application process. I would recommend anyone who has concerns about their finances to access the Stepchange website to see what positive financial help and expertise is available. Reviewed on: 9th July 2020

Very friendly staff and willing to help you

They where there for me when I needed them Reviewed on: 9th July 2020

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