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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Excellent company

Excellent company helped me so much whem I was at lowest point so easy to talk to and they don't judge Reviewed on: 25th July 2021

A Helping Hand

with StepChange advising and helping the peace of mind that comes with this assistance is priceless to your state of mind, family and relationships. Can't thank them enough Reviewed on: 25th July 2021

Helping our family survive crippling credit card debts

If it wasn’t for Stepchange, I don’t know where my family and I would be right now. It doesn’t bear thinking about. Previously I had allowed the banks to automatically raise my credit limit, unchallenged, until I was caught in a never ending downward spiral of debt. The banks knew what they were doing, while I wasn’t cute enough to carefully manage what they had given me. Stepchange have proved to me for 6 years now, managing my debt and budgeting, that there is nobody better to turn to when you can no longer cope with the burden of your debts. Stepchange are angels, nothing less. I am a long way from clearing my debts but because of them I know how to budget, how to pay off debts and, more importantly, how to get by in the face of financial adversity. Thank you. Reviewed on: 25th July 2021

Empathic, practical advice

Always reassuring, knowledgeable staff, really help if you're in a hole Reviewed on: 25th July 2021

Debt problems made easier

If you’re worried about debt Step Change will help you through. After a while you’re in control and can get back to living your life. Reviewed on: 25th July 2021

Supportive, professional service

At a stressful time the support given was genuine, not judgemental, professional and knowledgable. Reviewed on: 25th July 2021

Taken the worry away now no threatening letters from creditors

Step Change always there to help if needed and very fair Reviewed on: 25th July 2021

Does what it says on the tin

I was sorted in a matter of hours! Always friendly staff Reviewed on: 25th July 2021

I true lifesaver

Stepchange has helped me sort out my finances which leaves me more time to deal with my wife's Dementia. Reviewed on: 25th July 2021

Helped get my life back on track

StepChange was there during the most difficult time of my life. They quickly and efficiently helped set up my DMP and are always there to support me when I need them. The whole process was easy thanks to friendly and knowledgeable staff. My life is now back on track. Reviewed on: 25th July 2021

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