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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18601 reviews)

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4.92

Based on 18,601 reviews, last reviewed 10th Jun 2026

186450% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing customer service. Amazing customer service. A weight lifted off my shoulders as soon as I picked the phone up and spoke to them. Easy to do reviews and keep track of. Reviewed on: 10th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18601)

Excellent.

I would really recommend Step Change to anyone who needs helps with their finances. They really put you at ease and understand your situation and are not judgemental. Reviewed on: 24th July 2021

Stepchange Has made a masive help to me

I was truly out of my depth with companies I owed money to and someone told me of Stepchange you have turned my life around and most important I have made a big impact on my life because of my debts my son no longer will talk to me but Stepchange have turned my life around a big thank you Reviewed on: 24th July 2021

Life saver

Quite literally saved my sanity amazing company and staff go beyond awesome Reviewed on: 24th July 2021

Good advice

Good company to use, the website the staff over the phone very helpful and you know where you are with things Reviewed on: 24th July 2021

Don't pay for advice about debt.

Easy to understand, comprehensive free debt advice service. Readily available when you have questions and they don't use financial jargon. Reviewed on: 24th July 2021

Helped , when nobody else would

Through no fault of our own , we found ourselves completely overstretched financially . Stepchange helped us and we’re on our way to becoming debt free . Reviewed on: 24th July 2021

Fantastic support.

Step Change has been such great support through some difficult times, they have reduced the stress and strain from my situation. Thank you Step Change. Reviewed on: 24th July 2021

Brilliant and sympathetic help and advice

I had got myself into a very bad situation through my own stupidity. I was advised to contact Step Change and from day one they have been excellent in helping me to sort out my situation. The operators I have spoken to have all listened with a sympathetic ear and I have now got things under control. I always know that should I encounter any more difficulties, they are at the end of a phone. I am very grateful for the help I have received and I hope this will be recognised in the awards. Reviewed on: 24th July 2021

Very helpful and understanding

After struggling with my debts for years, finding StepChange was like a life saver. The people you speak to are always kind and helpful. I have recommended StepChange to other people also struggling with their finances. Reviewed on: 24th July 2021

freedom

I have finally paid each and everyone of my creditors. this was would not have been possible without the help from step change. It has taken me 6 years. from start to finish they have all been supportive of my predicament. Outstanding. I can never thank them enough. Reviewed on: 24th July 2021

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