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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14717)

Gave me peace of mind

5
Excellent service right from the very first phone call. They dealt with all the details to ease my worries. Highly recommend them. Reviewed on: 9th July 2020
Dave's avatar
Dave

Fantastic

5
Step change are a friendly team and always there to help . With out them I'd be in court cause of my ex partner that left me with loads of Bill's. Reviewed on: 9th July 2020
Aimee Biddle 's avatar
Aimee Biddle

They a breathe of fresh air

5
Their service is remarkable , they listen they support they are there for you Reviewed on: 9th July 2020
Bee 's avatar
Bee

Ensuring a manageable approach to a debt free future.

5
When my circumstances changed Stepchange offered me peace of mind and a way forward while still addressing my debt management. It was a huge relief at a difficult time. Reviewed on: 9th July 2020
Trish Farr's avatar
Trish Farr

brilliant

5
help when you feel suicidal makes life seem worth living again Reviewed on: 9th July 2020
doreen mcmillan's avatar
doreen mcmillan

Fantastic

5
Couldn’t be more helpful, for the first time in years I feel confident I can become debt free Reviewed on: 9th July 2020
Katrina Leaney's avatar
Katrina Leaney

excellent

5
Really easy and stress free. Staff are always helpful. Reviewed on: 9th July 2020
phil's avatar
phil

Excellent service

5
I have only had positive experiences with step change. The staff are very friendly and non judgemental. They make sure the options are the right ones and that you can afford the repayments etc. Using step change has taken a huge weight off my shoulders. Reviewed on: 9th July 2020
Kerry's avatar
Kerry

Excellent

5
Helpful, polite and professional nothing is a problem. Reviewed on: 9th July 2020
Nicholas Connorton 's avatar
Nicholas Connorton

My life is back on track

5
step change is an excellent service , it has really changed my life. Before I was constantly worrying about my debt and was spiraling into a deep depression. I can now finally see an end to it and I will forever be grateful for their help. Every time I phone the staff are very helpful. Thank you so much step change. Reviewed on: 9th July 2020
Emma 's avatar
Emma

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