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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Very good service will help anyone

Very good service will help anyone Reviewed on: 9th July 2020

Champions

They helped me through serve difficult times and still on going. This debt management company Is god sent for me. Always helpful God bless the staff who are Helping people like me Reviewed on: 9th July 2020

Absolute life changer

Step change , helped me change my life, this is not an exaggeration ! I was living in perpetual worry & stress. My financial worries were getting worse every day, i could see no end. Every day i would dred the postman coming with his inevitable demands from my creditors. Step change helped me get my life back on track and make my debt manageable; from 35 years of repayments to 6 years, they were remarkable. Every time i have conversations over the phone with them, they are always understanding and very knowledgable, ironically i will be forever in their debt . Kim Hunt Reviewed on: 9th July 2020

Sorted

I was paying a lot of money to some company to sort out my debts ,then i found out about stepchange who reduced my payments and did not charge a fee , thereby allowing me to pay more to my creditors Reviewed on: 9th July 2020

Brilliant

Great experience, great service and relaxed at what seemed a troublesome time. Reviewed on: 9th July 2020

Jailbreak

The day I made contact with Stepchange was a jail breaking moment, feeling free if the stress of not knowImg how I was going forward. The support that day and every day since has been first class. The light at the end of the tunnel is getting brighter by the day. Thank you for changing my life from misery to happiness. Reviewed on: 9th July 2020

I would 1,000 percent recommend Step Change to anyone I know.

Stepchange has helped me to deal with financial problems that I thought could never be solved.They are always at the other end of the phone to help,and made It possible for me to sleep at night. My debts were out of control ,and there was no end in sight.With the support of Stepchange I am now able to count down the months and can see the end of my DMP. I never believed this would be possible. I can't thank them highly enough. Stepchange are magnificent!!!! Thank you. Reviewed on: 9th July 2020

Excellent service

I was struggling financially and the service I received was amazing. Very patient understanding customer service advisors. Reviewed on: 9th July 2020

Lifeline

Excellent communication really lovely to deal with. Reviewed on: 9th July 2020

FANTASTIC

Since I came in contact with Stepchange they have helped me set up DMP to deal with my mounting of debts into one monthly affordable payment. Their staff are very professional and very supportive. They helped me to cope when my 3 month payment break overlapped with Covid-19 and also with my review. I talked with them about my struggles and they helped me. Stepchange is indeed a life saving company. Reviewed on: 9th July 2020

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