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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,602 reviews, last reviewed 10th Jun 2026
186500% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

StepChange helped to stop my creditors charging me... StepChange helped to stop my creditors charging me ridiculous interest, which gave me a piece of mind Reviewed on: 10th June 2026
Humphrey's avatar
Humphrey

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18602)

freedom

5
I have finally paid each and everyone of my creditors. this was would not have been possible without the help from step change. It has taken me 6 years. from start to finish they have all been supportive of my predicament. Outstanding. I can never thank them enough. Reviewed on: 24th July 2021
m.eccleshall's avatar
m.eccleshall

Stepchange has helped us turn our lives around

5
Before my family sought help, we were struggling to keep our finances in check. We were owing to a number of creditors and couldn't see a way to pay them each month. From the start, the staff at stepchange have been exceptional and so understanding. Especially during the recent covid period. Slowly but surely we are working with them to get us into a position where we are finally debt free. We Couldn't have done it without stepchange. Thank you so much. Reviewed on: 24th July 2021
Maria Vigor's avatar
Maria Vigor

Overall customer service very good performance and reliability.

5
Step Change has helped me enough in dealing with my creditors. Excellent service. Reviewed on: 24th July 2021
Reynaldo Garcia's avatar
Reynaldo Garcia

Very helpful,and not at all judgemental

4
Very helpful,and not at all judgemental Reviewed on: 24th July 2021
Rosemary Ayling's avatar
Rosemary Ayling

Changed my life

5
Contacting Step Change was the best decision I ever made. I have gone from feeling like I was drowning in debt with no way out to feeling supported and reassured that things are going to get better. Reviewed on: 24th July 2021
Amanda L's avatar
Amanda L

Supportive, fantastic service

5
Step Change have always been incredibly supportive, non-judgemental and offer great advice and service Reviewed on: 24th July 2021
Adam Regis's avatar
Adam Regis

Much needed help.

5
After unexpected redundancy it was good to have help a call or email away. Reviewed on: 24th July 2021
vivian sier's avatar
vivian sier

Helpful and friendly sevice

5
Extremely helpful, accessible and friendly, non-judgemental service that takes away a lot of the stress and worries. Reviewed on: 24th July 2021
Peter Jeavons's avatar
Peter Jeavons

Positively brilliant

5
Professional service, very friendly and empathetic staff, owning up about debt is very hard and embarrassing but dealing with Stepchange has been a positive experience in a very bleak situation. I can now breathe and sleep easier at night knowing my situation is under control and I can see a future where I can be debt free without losing my home, at no point have I been made to feel unimportant or foolish. Both the online process and telephone contacts have been refreshingly straightforward and positive. Stepchangehave given me my future back. Reviewed on: 24th July 2021
Sandra Agg's avatar
Sandra Agg

Soooo helpful

5
Always sensitive and understanding, knowledgeable, realistic and fair advice, can't recommend Step Change services more. Reviewed on: 24th July 2021
Julie's avatar
Julie

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