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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Excellent

Extremely helpful good sound advice always given Reviewed on: 25th July 2021

They are the best in hard times of our life.

It was hard only leaving with debts. Step change was recommended by one of the lenders. From the very first day they keep me giving great comfort mentally and in real life. Reviewed on: 25th July 2021

A lifeline when I did not have one

Stepchange really were a lifeline when I needed help following a divorce. Can't thank them enough. Reviewed on: 25th July 2021

A god send!

I have found the service so very helpful, professional and non-judgemental. I would highly recommend this service to anybody with financial difficulties Reviewed on: 25th July 2021

Amazing

They are amazing, nothing is to much trouble. Reviewed on: 25th July 2021

Life savers...

Helped my family at a very difficult time...Helpful & professional... Reviewed on: 25th July 2021

Life changing

After years of struggling with spiralling debts and feeling there was no end in sight, Stepchange has given me hope and removed the worries that I had! It’s a great charity. I cannot sing their praises enough. Reviewed on: 25th July 2021

Stepchange is effective efficient and friendly

I can only praise the work of Stepchange for people in financial difficulties they pick up quickly and are always there to advise and help Reviewed on: 25th July 2021

Always there with advice and support

Step Change have been helping, advising and guiding me through my debt problems. I have never felt l was being judged. The relief l felt when l had spoken to them and faced up to my debt and started to get things sorted. Reviewed on: 25th July 2021

Brilliant service

Staff always helpful, friendly, and easy to understand,excellent service. Reviewed on: 25th July 2021

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