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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Soooo helpful

Always sensitive and understanding, knowledgeable, realistic and fair advice, can't recommend Step Change services more. Reviewed on: 24th July 2021

Excellent, brilliant

Incredible help and amazing service Reviewed on: 24th July 2021

got my life back

stepchange has lifted a pall of worry from me, by arranging an affordable repayment of my debts. Reviewed on: 24th July 2021

Understanding, sympathetic

Everyone has been so supportive, sympathetic and understanding. Giving me great advice, especially this last difficult year during COVID when I was furloughed. They really care. Reviewed on: 24th July 2021

They are very helpful for us.

I could count on them because they turned out lives around when we need there help Reviewed on: 24th July 2021

Great help

I was drowning in a sea of debt and really stressed and got fantastic support and service Reviewed on: 24th July 2021

Supporting Step Change for 2021 Consumer Credit Awards

Step Change have provided an excellent service. After my first contact with Step Change I feel a better control of my situation and more positive about the future. Reviewed on: 24th July 2021

very helpfull

puts your mind at rest under difficult times Reviewed on: 24th July 2021

Very helpful and caring

Always available to help with no problems Always polite and helpful Reviewed on: 24th July 2021

great service

they are great and friendly and really understanding Reviewed on: 24th July 2021

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