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StepChange: Debt advice reviews

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4.95
Based on 14,717 reviews, last reviewed 30th Mar 2026
71% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026
Kumark's avatar
Kumark

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (14717)

Finally able to relax

5
I was very nervous to call for advice. I’d been worried for such a long time about my financial situation. I was made to feel at ease and not at all embarrassed. I’m so grateful for Step Change’s help. They have made my life so much better. Reviewed on: 9th July 2020
Sam Laing's avatar
Sam Laing

You can't get a better service than stepchange

5
I was in trouble with credit cards and I had to find a sullotion and my bank recommended stepchange I have never looked back since, top class Reviewed on: 9th July 2020
Robert Beaumont's avatar
Robert Beaumont

Fantastic free advice

4
StepChange have been a fantastic help and offered incredible advice whilst respecting my decisions on everything along the way. I wasn’t pushed into things I wasn’t comfortable with but they helped me to understand my situation better. Reviewed on: 9th July 2020
Elle Nap's avatar
Elle Nap

Lifesaver

5
They help me in a bad time in my life I thought I never get out of and with there help and guidance there showing me the right path thank u stepchange Reviewed on: 9th July 2020
Karina's avatar
Karina

they have been brilliant

5
i was in a desperate stage having tried to commit suicide as a result of spiralling debt, i approached another company first who wanted to charge me nearly £6000 to help me. i took advice and contacted step change and for the first time in ages have i felt more in control of everything including my mental health. Reviewed on: 9th July 2020
judith's avatar
judith

Excellent

5
Step change always makes me feel at ease with my debt management plan they always give me excellent service Reviewed on: 9th July 2020
Kelly penny 's avatar
Kelly penny

Very helpful in discussing my problem

5
Just happy that you were there and able to help me Reviewed on: 9th July 2020
Tony elmer's avatar
Tony elmer

Supported me in my hour of need

5
Helped get my life back on track and fantastic support in a non judgemental manner Reviewed on: 9th July 2020
Valerie 's avatar
Valerie

Easy for helping

5
Couldn't of been more helpful Reviewed on: 9th July 2020
Barry HILLIAR 's avatar
Barry HILLIAR

Fantastic really changed my life and helped me tremendously

5
I was in a very difficult place dealing with debt and Stepchange transformed my life with all their help and support. Reviewed on: 9th July 2020
Mack's avatar
Mack

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