Smart Money People Logo
Share this page
Link copied

StepChange: Debt Management reviews

View other StepChange products
4.95
Based on 13,865 reviews, last reviewed 29th May 2025
259500% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

My financial difficulties were having an impact on m... My financial difficulties were having an impact on my mental and emotional wellbeing; I felt ashamed, incredibly overwhelmed, and constantly anxious. ... Read more Reviewed on: 29th May 2025
SJK's avatar
SJK

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025
Steven 's avatar
Steven
Read all reviews Write a review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

Review StepChange: Debt Management now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt Management reviews (13865)

my account

5
I find step-change, always very helpful, and understanding. Reviewed on: 8th July 2020
michael king's avatar
michael king

STEP TO FREEDOM

5
Step change , are the best so forget the rest , sleep tight at night knowing you’ve choose right Reviewed on: 8th July 2020
Stephen 's avatar
Stephen

Wonderful service

5
Excellent service and helped relieve the intense worry we had Reviewed on: 8th July 2020
Ginette's avatar
Ginette

Amazing comforting

5
All the people I have spoken to have been so understanding helpful and considerate and reassuring I was not the only one in my situation Reviewed on: 8th July 2020
Catherine Rogers 's avatar
Catherine Rogers

A dream solution to a living nightmare!

5
Following an atrocious run of bad luck, not without my share of head in the clouds mismanagment, I accumulated a huge debt which I could no longer finance. I turned to Step Change for advice and assistance and within an unbelievably short time an affordable plan was set up and has started to run, with first payment sent to my creditors, all credit card companies. This has given me the time and resource to get my finances and ultimately my life, back on an even keel. The relief is huge and I cannot thank the Step Change staff enough for their kind and incredible assistance. Reviewed on: 8th July 2020
Stephen Davies's avatar
Stephen Davies

An invaluable and supportive service.

5
I cannot recommend Step Change enough. They have been unbelievably supportive and helpful when I had to go onto a DMP. The staff are exceptionally helpful and the range of services and information is fantastic. Reviewed on: 8th July 2020
Carl Hammond's avatar
Carl Hammond

Very helpful and friendly

5
13 years ago I found myself in an unfortunate situation of redundancy 18 months ago having a baby. I was having sleepless nights and didn't know which way to turn. I'd heard about your organisation through the company I worked with at the time and finally plucked up the courage to make that dreadful phone call. I was embarrassed to be in that situation although it was through my fault of mine. The advisor asked some questions and send me a form to complete. She reassured me that everything will be OK and although the debts was huge to me, it was nothing in comparison to other debtors. We are about 3 years away from being debt free that's to your foundation help. Reviewed on: 8th July 2020
Kat's avatar
Kat

Your assistance made me debt-free

5
The advice and assistance I received from Step Change made it possible for me to become debt-free. Reviewed on: 8th July 2020
Ismail sikder's avatar
Ismail sikder

Clear/ Correct information

5
I contacted Stepchange as I felt I was left with no other option too many things to juggle and no clear way out of it, they were thorough and really understanding, they explained clearly what was going to happen. I had to contact them a few months later when my bank removed my overdraft and left me with nothing again they got this matter resolved and told me what I needed to say to the bank. I’m a single parent who works full time and they’ve really helped me with dealing with the bank when they’ve been far from helpful. Reviewed on: 8th July 2020
Cp007's avatar
Cp007

Helpfull

5
Very happy to be costumer. StepChange helps me a lot. Reviewed on: 8th July 2020
Audrius's avatar
Audrius

Review StepChange: Debt Management now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill