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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Absolute life savers.

Consulting and working with Step Change has completely changed our lives. They have given us focus and the power to change our situation. Financial stability has improved our lives massively. Thank you from the bottom of our hearts. Reviewed on: 9th July 2020

What a relief!

Incredible life saving advice as I was very suicidal about my debts before speaking with Stepchange and they've totally changed my life after arranging an affordable Debt Management Plan for me. I can now sleep easy at night and best of all, their services are free and they could not be more friendly and understanding. I would recommend that anyone with financial difficulties should contact them for help and advice. Reviewed on: 9th July 2020

A weight lifted off my shoulders

I was at my lowest when I saw Martin Lewis on this morning talking about finances he mentioned Step Change and I just picked up the phone. I was crying and so embarrassed but the gentleman I spoke to was so kind and understanding and I immediately felt safe and not stressed as I had been. My financial problem was caused by illness, they were wonderful and not at all judgemental. Thank you so much for agreeing to help me Reviewed on: 9th July 2020

Excellent

They really helped me during my hard time I must say thanks to them Reviewed on: 9th July 2020

Very reliable organisation

A shoulder to lean on in time of trouble Reviewed on: 9th July 2020

Very helpful with my debts.

Step Change Debt Charity have been very helpful to me as have been able to pay of my debts in a manageable way which have been in affordable payments and a very good service. I very much appreciate the service that they provide to people who use it. Reviewed on: 9th July 2020

STEP CHANGE ...The people who can put the smile back on your Face

I cannot believe how understanding, non judgemental, patient, always have time for you, courteous and of course so helpful. Thank You So Much Reviewed on: 9th July 2020

Easy to use.

Great company that’s helping me get debt free. Reviewed on: 9th July 2020

Great help

They have been a great help in time of need Reviewed on: 9th July 2020

Step change your life

Simple and friendly process to take years of debt stress worry off your shoulders. Highly recommended. Reviewed on: 9th July 2020

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