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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Made life manageable

Stepchange helped me to organise my debt payment so that I got my life back and took away the worry-I would never have been able to do that myself Reviewed on: 24th July 2021

My Crisis when Covid struck

When Covid struck my part time job stopped and I was laid off. The money I earned supplemented my pension and helped pay my dues. However although I applied for holiday space on my debts I was unable to fulfil my payments. I contacted Stepchange who within one week sorted all my issues, put my mind at rest and we are both almost up to a years review. It was all done on line or over the phone. Brilliant, brilliant help.....I would highly recommend Stepchange. Reviewed on: 24th July 2021

Weight lifter off our shoulders

So much time, empathy and support from all staff at StepChange, very much appreciated. Reviewed on: 24th July 2021

Top charity company

Very easy and good customer service Very helpful and understanding Reviewed on: 24th July 2021

debt management

easy to approach and contact back if leave message Reviewed on: 24th July 2021

Satisfied

I feel more relaxed after choosing step changes debt charity Thanks for SCDC Reviewed on: 24th July 2021

Life-Savers

They helped me when my personal situation became very difficult and I was unable to pay my creditors. Step Change have literally turned my life around, and I can finally see a light a the.end of the (albeit, very long) tunnel. Can’t thank them enough! Reviewed on: 24th July 2021

Excellent service and life saver

Very efficient and smooth experience, always there for me when I need them can't thank step change enough. Reviewed on: 24th July 2021

Relieving stress

A great organisation that help you through different times Reviewed on: 24th July 2021

So very helpful

The help from them was tremendous Reviewed on: 24th July 2021

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