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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Relaxing

so relaxing and hassle free no need to make phone calls to each creditors to convince there is no under pressure's feelings Reviewed on: 8th July 2020

They are good s.good communication

I was welcome with stepchange,peace in mind on dealing with my case.very helpfuk Reviewed on: 8th July 2020

Best thing I ever did

Life changing experience always be grateful Reviewed on: 8th July 2020

Helped out of dark tunnel

I was truly worried about how I could manage to fulfill my obligations to my creditors in the financial position I found myself in. Step change helped me tremendously to find a solution to my problems . Reviewed on: 8th July 2020

Good sound advice

Does what it says on the label . Reviewed on: 8th July 2020

Life-changing

I was turned down by my bank ,by other debt solutions including a CVA ..I got in touch with Stepchange and they immediately found a solution and process for me to regain control of my life.Now I see a way forward and hope to be debt free within a few years..the service and advice is outstanding, life changing.Im very grateful to face the future with confidence and peace of mine. Reviewed on: 8th July 2020

Best debt charity available

From day 1 they have been absolute best every time I had an issue with a company they got it sorted straight away for me, they help me go in the right direction I’m nearly finished my plan with them had it not been for step change I’d of been in a bad situation. That is why they deserve an award. In my opinion there is no one that comes close to how step change function. Reviewed on: 8th July 2020

Life saving help

I was very close to a breakdown after spiraling into debt and other unforeseen circumstances. I was referred to Step Change and during my first call I felt like a weight had been lifted, I broke down during the call but I was reassured throughout with full explanations on what to expect. My help was tailormade and I am now one year away from debt free. I am proud to say that I will not be going back to a life of loans or credit cards. When this over donuts will be on me. Reviewed on: 8th July 2020

Excellent service

Step change is very supportive and very helpful to sort out my debt. Im very grateful for the excellent service rendered at the height of my debt crisis. The staff are very kind, very understanding and very professional. I proudly nominate the step change for consumer credit awards 2020 Reviewed on: 8th July 2020

Complete help and piece of mind

Step change are so helpful. They have eased our financial troubles and are always willing to help with hurdles we regularly come upon, we’d be completely lost without them. Thankyou so much. Reviewed on: 8th July 2020

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