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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Couldn't have asked for better service.

Extremely helpful staff, explained everything and they didn't judge my situation. I know if I have any problems there is always someone I can talk to. Reviewed on: 8th July 2020

A great help

StepChange helped me take control of my problem debt, made sure I had enough money in my budget for all the essentials and the odd special occasion, while I’m paying down my debts. They know their stuff. Reviewed on: 8th July 2020

Great service

the guys always try to help and always come away from the call feeling like ive had great help and service Reviewed on: 8th July 2020

Brillant

They friendly affordableprices to pay back I'm happy with the service Reviewed on: 8th July 2020

Help in the time.of need

I was in a very difficult position, I needed help fast. I contacted them online and the advice and support they gave was amazing, I'm now 3 years into a Debt plan and working hard to get finished Reviewed on: 8th July 2020

Piece of mind

Stephanie have let me get in contr of my finances again. No more stress Reviewed on: 8th July 2020

Life savers

Debt management is very stressful as people and companies are very judgemental but not Step Change. They were empathetic and very helpful even when I was crying on the phone. They have been amazing and professional throughout. I cannot recommend them enough! Reviewed on: 8th July 2020

Helped me in time of financial constraint

StepChange have been, without a doubt, a lifesaver for me and my amounting debt. Not only did they simplify and streamline the process for me: they undertook the work required to ensure all my debts were put under a DMP that still remains active with no hiccups and a managed budget. THANK YOU! Reviewed on: 8th July 2020

Recommend 100%

Without these people I would have drowned in depression and worry, I cannot thank them enough for helping me sort my financial problems, plus all the help and wonderful advice over the years Reviewed on: 8th July 2020

Debt control

I was in the stage where I was getting into debt when I called step change and they helped me out and now I’m giving regular payments and am coping well that’s why I’m happy with them and would recommend them thanks Reviewed on: 8th July 2020

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