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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18603 reviews)

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4.92

Based on 18,603 reviews, last reviewed 11th Jun 2026

186550% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get the help you need. I ended up in a very bad financial mess due to a bereavement and redundant due to Covid. I was very depressed when I contacted step change. After spea... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18603)

Amazing

Amazing support and guidance through a stressful situation. Staff ready to explain and take you through the next steps. So proud of myself but couldn’t have done it without step change Reviewed on: 24th July 2021

Quality professional assistance

Very knowledgeable in helping me with all aspects of my situation Reviewed on: 24th July 2021

How do you speak to Angles!

I was in a lot of dept, I would go shopping with my sister from Poland but forget to pay back on time and the interest grew and grew, my partner found you on the web and started things rolling, after that you could not do enough for me, I will always be grateful to you. Reviewed on: 24th July 2021

Get your life back on track

After getting into a a lot of debt Step Change set about easing my worries by putting me on an affordable debt management plan and now I can see the light at the end of the tunnel. Reviewed on: 24th July 2021

Edward Mellor

A very helpful and understanding team who are always ready to provide you with first class advice. Reviewed on: 24th July 2021

Non judgemental helpful

Extremely grateful for all help and advice given to me. Reviewed on: 24th July 2021

Award winning help

I was at a point where I didn’t know what to do. They simplified everything and took charge. The one thing I wish they could do is to stop the companies charging interest. I am very grateful for their help. Reviewed on: 24th July 2021

Helping set up a DMP

Accurate, friendly advice enabling myself to both set up & pay off my outstanding debts in an affordable & timely - I daresay Step Change have enabled numerous households retake control of their finances through the services they offer - invaluable at a time when so many people are struggling Reviewed on: 24th July 2021

Outstanding

Always provide the best customer care and excellent customer service, very polite and very helpful. Thankyou Reviewed on: 24th July 2021

Have saved my life

I was so overcome by debt but stepchange have made it so much more manageable I don't know where I would be right now it I hadn't have chose to enter into my debt management plan. Reviewed on: 24th July 2021

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