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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,604 reviews, last reviewed 11th Jun 2026
186600% increase in 5 star reviews
in the past 90 days
1500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

So happy stepchange have helped me when i was going... So happy stepchange have helped me when i was going through financial difficulties i can choose how much i can afford and pay the lenders i would def... Read more Reviewed on: 11th June 2026
Mohammed A's avatar
Mohammed A

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18604)

Have saved my life

5
I was so overcome by debt but stepchange have made it so much more manageable I don't know where I would be right now it I hadn't have chose to enter into my debt management plan. Reviewed on: 24th July 2021
Liayle Morgan's avatar
Liayle Morgan

Life savers

5
Step change was there when I hit my lowest point ever my dla was changed over to pip and I lost two thirds of my income overnighhtwe also lost the majority of my wife's dla for the same reason a poor assessment system. But whatever the cause we were plunged into debt even though we where handling everything our debts and ill health in my case a condition that can kill me and my wife's health deteriorating Step change talked us through setting up a DMP helped set us a budget to live on and actively encouraged us to put in appeals against dwps decisions which we won and step change advised us to review our budget and become debt free earlier which we did and are now great full to them as the end is in reach Don't know what we would have done without them supporting us all the way Reviewed on: 23rd July 2021
Nick Downes's avatar
Nick Downes

Always there to help,help to put my mind to rest.

5
I got into financial difficultys through the general cost of living and felt I was losing everything but stepchange helped me sort my life out. Reviewed on: 23rd July 2021
simon hall's avatar
simon hall

Helped me so much still here!

5
Keeps me going great bunch of people Reviewed on: 23rd July 2021
Sharron Taylor's avatar
Sharron Taylor

Saved me

5
I was in thousands of pounds debt and did not know where to turn. Applying to stepchange literally saved my mental health from getting even worse than it already was. Stepchange are so helpful with helpful tips and the budget means I am rebuilding my life. Thank you stepchange you are my hero! Reviewed on: 23rd July 2021
A feasby's avatar
A feasby

Relief

5
Stepchange have been amazing from the start. Very understanding, professional and helpful. They have helped me sleep at night knowing everything is in hand and under control. Thank you Reviewed on: 23rd July 2021
Allison's avatar
Allison

Light at the end of the tunnel

5
The people at step change want to help you to become Debt free and help you to see that there is light at the end of the tunnel Reviewed on: 23rd July 2021
Richard Morgan's avatar
Richard Morgan

Respect helpful and useful.

5
Very glad to meet step change Less worried about my credit problems. Reviewed on: 23rd July 2021
S Expedition's avatar
S Expedition

Professional

5
sympathetic friendly staff, helped sort my life, thank you Reviewed on: 23rd July 2021
margaret mcnulty's avatar
margaret mcnulty

Great service relieves the pressure on you.

5
Nothing too much trouble.Very helpful staff. Reviewed on: 23rd July 2021
Stephen Burke's avatar
Stephen Burke

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