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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Helping hands

After worrying endlessly for some time I finally plucked up the courage to phone StepChange following referral from a friend. They immediately put me at ease, explaining my options. They guided me through each part of the process in a professional but kind way. I felt better than I had for a long time. I can finally see a way through this Reviewed on: 8th July 2020

One happy family

StepChange were recommended to me when I was in a sticky financial situation. I have been either over a year and they are great at helping I would not be where I am today because of the kindness and support Reviewed on: 8th July 2020

Really helped me

It took a lot of worry of me getting this all sorted x Reviewed on: 8th July 2020

Happy about all there help

I'm happy with the service I get on the phone with the knowledgeable and cheerful people all ways there to put my mind at rest over any enquiry I have , knowing that at the end of my situation they would have helped me sort out my finances Reviewed on: 8th July 2020

I am happy with your services

Thank you for helped me in my hard time. Reviewed on: 8th July 2020

Awesome

Awesome it was great experience Reviewed on: 8th July 2020

The most supportive and hard working organisation that is around.

Always there to help with very sensitive issues, offering advice and support. Reassurance and support was given with sensitivity when needed. Reviewed on: 8th July 2020

Invaluable help and support

Step Change were recommended to me and I’m glad I chose them to help. They are cleanly recognised and respected for good reason and they’ve helped me tremendously. They are very professional, helpful and understanding. I wouldn’t hesitate to recommend them. Thank you. Reviewed on: 8th July 2020

Step change has been a lifeline and complete support, when finanancial situations left me in utter distress. was bleak

Been struggling for years, after leaving the matrimonial home - due to domestic violence. Had struggled to find a solution on managing my debts, and providing for a then 11yr old son. A sound night's sleep was out of reach - until I plucked up the courage to ring Stepchange Debt Charity. Highly recommendable. Stepchange Debt Charity's continuous professional help and advice - has been extremely vital. A HUGE 'thank you' to all staff who have contributed in taking the 'stress', out of DISTRESS, during unpredictable times. Reviewed on: 8th July 2020

Death cared

This is very good company every man very care fully deal castmar Reviewed on: 8th July 2020

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