Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent Service

Very helpful when we call them. They are very friendly. I will recommend them to my friends and family. Reviewed on: 25th July 2021

Without a doubt.

I am with stepchange, without these people, I dont know exactly how I would manage. They have made my daily life easier to live, and also helping my mental health. When I have to contact them, they are so understanding, and extremely well mannered time to listen and advise . Absolutely Incredible Team . Reviewed on: 25th July 2021

Stepchange

Stepchange helped sort out my debt problems and ended my sleepless nights. Reviewed on: 25th July 2021

Excellent

Extremely helpful good sound advice always given Reviewed on: 25th July 2021

They are the best in hard times of our life.

It was hard only leaving with debts. Step change was recommended by one of the lenders. From the very first day they keep me giving great comfort mentally and in real life. Reviewed on: 25th July 2021

A lifeline when I did not have one

Stepchange really were a lifeline when I needed help following a divorce. Can't thank them enough. Reviewed on: 25th July 2021

A god send!

I have found the service so very helpful, professional and non-judgemental. I would highly recommend this service to anybody with financial difficulties Reviewed on: 25th July 2021

Amazing

They are amazing, nothing is to much trouble. Reviewed on: 25th July 2021

Life savers...

Helped my family at a very difficult time...Helpful & professional... Reviewed on: 25th July 2021

Life changing

After years of struggling with spiralling debts and feeling there was no end in sight, Stepchange has given me hope and removed the worries that I had! It’s a great charity. I cannot sing their praises enough. Reviewed on: 25th July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.77 from 83 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub