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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

376700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Step change helped me get on top of my debts and bro...

Step change helped me get on top of my debts and brought balance back to my life..they have even saved my life Reviewed on: 27th May 2026

Excellent debt advice company in UK with excellent c...

Excellent debt advice company in UK with excellent customer service to its clients. They solved my debt issue for me. I have now got my peace of mind. Reviewed on: 27th May 2026

Stepchange helped me.

Stepchange helped me to sort out my debt problems following my stroke. There was no hassle just helpful advice and guidance. I am now debt free and able to concentrate on my recovery. Reviewed on: 27th May 2026

God send

I felt really over whelmed at the prodicament i was in ,but after talking to stepchange,they put my mind at ease and we sorted it together.They are a god send,always there to help when needed. Reviewed on: 27th May 2026

Very helpful from the start, no judgement and was ma...

Very helpful from the start, no judgement and was made to feel more at ease Reviewed on: 27th May 2026

Everyone I have spoken to over the last 18 months ha...

Everyone I have spoken to over the last 18 months has been exceptional, I’m really pleased with the way you have dealt with my issues Reviewed on: 27th May 2026

Fantastic

Just generally all round excellent. If you need help this is the place to go. Reviewed on: 27th May 2026

These people turned my life around I went through a...

These people turned my life around I went through a terrible divorce back and forward to court at the time I was running my own business with my ex husband I tried to stay on top of the solicitor and court fees but in the end It got to much I ended up owing thousands in c cards and when the interest free period ran out I was paying back at least £600 just on bare minimum payments I noticed step change at the bottom of a c card statement and decided to give them a call I cried on the phone the lady was judgemental was calm and set me up with a plan that I now manage Every time I have spoken to Stepchange every different person has been kind helpful and lovely I have done various reviews in my life but never have I felt so strongly about giving a good review Stepchange listened explained sorted and allowed me to get my life back 20 stars if I could give them that x Reviewed on: 27th May 2026

Since I contacted Stepchange I can live my life with...

Since I contacted Stepchange I can live my life with less stress as they helped me organized my finances in a way I can be a normal human as I know I am doing my best to repay my creditors Reviewed on: 27th May 2026

The pressure is off.

The pressure is off. I didn’t realise it until after I went through the process how stressed I was. Now I have an end date to my debt misery and I have enough money to live a life at the same time. No regrets. Reviewed on: 27th May 2026

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