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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Stepchange give me piece of mind

Stepchange give me piece of mind Reviewed on: 27th May 2026

At a difficult time in your life you need an empathe...

At a difficult time in your life you need an empathetic company like stepchange to help guide you through the minefield, that is debt management. With their help i was able to minimise my stress and negotiate a manageable mo thly repayment. I am now debt free and have been able to rebuild my credit rating. Their representatives are very knowledgeable and professional. Reviewed on: 27th May 2026

Stepchange has helped me so much.

Stepchange has helped me so much. Helped sort my finances so less worry. no hassle with creditors they have helped me so much. Reviewed on: 27th May 2026

Really helpful, quick service and response time

Really helpful, quick service and response time Reviewed on: 27th May 2026

I was going through a really bad relationship break...

I was going through a really bad relationship break up for which I was left in a financial situation I just couldn't afford to pay on my income step change couldn't not have been more helpful and I'll be forever grateful they explained everything I needed to do to deal with the creditors and set up a repayment plan which I could manage on my income Reviewed on: 27th May 2026

So helpful and knowledgeable .

So helpful and knowledgeable . Very understanding and helpful as I was in a very bad financial place Reviewed on: 27th May 2026

Life savers

They have given myself and my family breathing space which has helped us soo much Reviewed on: 27th May 2026

Peace of mind, they help any problems, whatever how...

Peace of mind, they help any problems, whatever how situation, financial support and many more Reviewed on: 27th May 2026

They have helped me so much with my finances and put...

They have helped me so much with my finances and put me on a plan to pay a little every month Reviewed on: 27th May 2026

Personable, very knowledgeable and caring

Personable, very knowledgeable and caring Reviewed on: 27th May 2026

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