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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange would take your worries away. I got my peace of mind by repaying my debts through stepchange

I am really happy sychologically; mentally and physically happy since I have my DMP with Stepchange. I am forever grateful for giving me peace of mind. Reviewed on: 23rd July 2021

Excellent service.

Excellent service. Friendly team. Clear advice and support . Reviewed on: 23rd July 2021

A truly amazing service. !!!

An amazing organisation, that really helped me get my life back on track. Thank you so much Stepchange x Reviewed on: 23rd July 2021

very helpful and caring

stepchange has been a godsend. guided me through my debt problems.they are always here if you need further help. Reviewed on: 23rd July 2021

Great Company

I have been paying my debts through Stepchange for the last 7 years and in 2 months I will be debt free all due to Stepchange I cannot praise them enough for all the advice and help they have given me They are a first class company Reviewed on: 23rd July 2021

Reassuring relief

Debt can be like swimming out of your depth. Suddenly you can't touch the bottom and, because you're not a strong swimmer, panic sets in. Recognised strokes become over-exaggerated thrashes of the arms and progress through the water, using it to keep afloat, turns into a battle to fight drowning. Such is debt. Stepchange appeared like a lifeguard with reassuring relief, calm professional understanding and uncomplicated solutions so that sinking once again became swimming and the safety of the shore a reality. Reviewed on: 23rd July 2021

Lifesaver!

SteChange is by far the best credit counselling service. Everything that you need to know, so many options to manage your debt, and learn how to budget better too. Reviewed on: 23rd July 2021

The saviour

At the start of the process I thought me and my family would lose our house, but with the help and guidance things got better to the point were we are now only 6 months away from finishes a 10 year plan! Reviewed on: 23rd July 2021

Outstanding

Your support, advice and help were outstanding and helped me regain control of not only my finances but my life. Reviewed on: 23rd July 2021

Superb service

Would be lost in a sea of debts without them Reviewed on: 23rd July 2021

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