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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Anyone can count on Stepchange .

Stepchange made my life easier when I was in a very difficult circumstances Reviewed on: 23rd July 2021

Amazing

Absolutely brilliant service organised my dmp for years when I fell on hard times very helpful staff and so reassuring couldn't thank them enough Reviewed on: 23rd July 2021

Nobody does it Better!

Give them the facts and they do the rest./ Reviewed on: 23rd July 2021

Help given when help was needed

We got into difficulty when we lost an income and when my husband passed away before Christmas Stepchange went over and beyond to help me in my hour of need. There was no pressure from them and for that I am most grateful. Reviewed on: 23rd July 2021

Very helpfull

I manage my debts with peace of mind with step change Reviewed on: 23rd July 2021

Stepchange

Excellent depth management service. When I had difficulty paying my payment stepchange helped me without making you feel guilty, they always understood you. Reviewed on: 23rd July 2021

Debt Free

I'm debt free for the first time in my adult life (I'm 47!) thanks to Stepchange - they were brilliant, helpful, understanding. 100% recommend Reviewed on: 23rd July 2021

Caring

You feel the company really cares about you Reviewed on: 23rd July 2021

Help is at hand

The help received from Stepchange in managing my debt situation was invaluable, the stress was taken away, the service was non jugemental reassuring and professional Reviewed on: 23rd July 2021

Great service.

I’m am so grateful for all of the support I received for stepchange. They helped with budgeting and identifying all the creditors. They helped consolidate all debts into one monthly payment based on my current circumstances. I would’ve been in real trouble if it wasn’t for them. Thank you. Reviewed on: 23rd July 2021

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