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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Professional and Great Help when you need it.

All my dealings with them have been professional, helpful and kind at a time I needed them and continue to need them. Great Service when most of their clients don’t plan to be their clients. Reviewed on: 23rd July 2021

Helpful

You understood my situation, taken a lot of stress .As I didn’t know where to turn. Reviewed on: 23rd July 2021

Fantastic company

When I was struggling contacted them step change they have helped me put my finances in order , thank you. Reviewed on: 23rd July 2021

Step Change

Stopped me having sleepless nights. Reviewed on: 23rd July 2021

DMP

I got all the answers I asked and staff are really helpful Reviewed on: 23rd July 2021

Customer service excellence

Always had great customer service from Step Change, really nice people to deal with, and the advice from them is always very good, I would recommend them to anyone. Reviewed on: 23rd July 2021

Undeniably champions brilliant service

Step change changed my life from not knowing which way to turn since contacting them it was felt at ease from the start 100%. Support and was back on the road of controll with in 48 hours I recommend step change they will change your life Reviewed on: 23rd July 2021

Anyone can count on Stepchange .

Stepchange made my life easier when I was in a very difficult circumstances Reviewed on: 23rd July 2021

Amazing

Absolutely brilliant service organised my dmp for years when I fell on hard times very helpful staff and so reassuring couldn't thank them enough Reviewed on: 23rd July 2021

Nobody does it Better!

Give them the facts and they do the rest./ Reviewed on: 23rd July 2021

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