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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

I don't think I could survive without help

Absolutely excellent customer service, always helpful. Made my life so much clearer Reviewed on: 23rd July 2021

Brilliant kind understanding

Stepchange are life savers , without there help I would not be here today,words can't say the help they give. Reviewed on: 23rd July 2021

Excellent Debt company

Me and my partner were in debt and didn’t know where to turn. We were told about StepChange and life is so much better now. A massive weight was lifted off our shoulders what an amazing personal service StepChange has provided 10 out of 10 Reviewed on: 23rd July 2021

Best ever

I phoned up as I was putting my head in the sand and thought problems would go restless nights not eating on top of health problems. I was advised to give step change a ring to take control my mistakes and worked on a dmp that will help pay off my debts and allow us to breath again. I was not judged and they were really helpful and advice on all of the actions I could take . I get my debt looked at and what spare money I have a realistic amount which I can pay each month . Without there help I dread to think where I would be.. Reviewed on: 23rd July 2021

Customer service

One of the best organisation, I was really stressed about my debt but they always helped and support me. Reviewed on: 23rd July 2021

step are the best

Step have been very helpful throughout my financial difficulties. Reviewed on: 23rd July 2021

Great service

So supportive and helpful, explain everything Reviewed on: 23rd July 2021

Step Change saved me I was so depressed

I was so depressed and left with a huge Debt from a boy friend who conned me . Step Change saved my life and I am coping really well now Reviewed on: 23rd July 2021

Brilliant

Absolutely saved my life - I was in uncontrollable debt and step change have helped me get it under control Reviewed on: 23rd July 2021

Helpful

Made things better and made us a little happier Reviewed on: 23rd July 2021

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