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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and friendly

Very friendly and helpful. They took a load of my mind. I’m now 3 years in with one more to go in clearing my debt and they really are the best option for you. Reviewed on: 23rd July 2021

Top-rated Financial Support!

Step-Change provided supportive & Non-judgemental financial support at a difficult point in my life…they totally have my vote!!! Reviewed on: 23rd July 2021

Couldn't be more helpful

Very informative helpful & understanding didn't make me feel inadequate because of my circumstances Reviewed on: 23rd July 2021

Step Change really helped me in my hour of need.

Absolutely fantastic customer service. Friendly, helpful and very informative these people really do know how to put your mind at ease! Reviewed on: 23rd July 2021

Ubiased and fair

Not driven by profit or commission , Step Change are a refreshing change . Highly recommended. Reviewed on: 23rd July 2021

Lifesavers

When you don’t know who to turn to StepChange are always there for you, They are lifesavers. Reviewed on: 23rd July 2021

Great company

Would recommend stepchange to everyone!!!!!! Reviewed on: 23rd July 2021

Debt management plan

Staff are always very helpful and sympathetic to the situation, never judgemental I will be debt free soon because of the plan step change have helped me put in place. A Big thank you to the Charity Reviewed on: 23rd July 2021

There for me

Always supported everytime think of my best interest Reviewed on: 23rd July 2021

So helpful and understanding

I have been with stepchange since May 2020, they have been amazing. Helped me sort and organise my debts. Took the pressure off and I am managing things better now Reviewed on: 23rd July 2021

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