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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step Change really helped me in my hour of need.

Absolutely fantastic customer service. Friendly, helpful and very informative these people really do know how to put your mind at ease! Reviewed on: 23rd July 2021

Ubiased and fair

Not driven by profit or commission , Step Change are a refreshing change . Highly recommended. Reviewed on: 23rd July 2021

Lifesavers

When you don’t know who to turn to StepChange are always there for you, They are lifesavers. Reviewed on: 23rd July 2021

Great company

Would recommend stepchange to everyone!!!!!! Reviewed on: 23rd July 2021

Debt management plan

Staff are always very helpful and sympathetic to the situation, never judgemental I will be debt free soon because of the plan step change have helped me put in place. A Big thank you to the Charity Reviewed on: 23rd July 2021

There for me

Always supported everytime think of my best interest Reviewed on: 23rd July 2021

So helpful and understanding

I have been with stepchange since May 2020, they have been amazing. Helped me sort and organise my debts. Took the pressure off and I am managing things better now Reviewed on: 23rd July 2021

Accommodating Customer Needs

Nothing but understanding of customers journey through the debt process. Reviewed on: 23rd July 2021

Great Help

In a time of great stress they were most helpful with sensible & sympathetic advice to help us deal with our financial problems and work towards an achievable solution. Reviewed on: 23rd July 2021

Life saver

Brought relief me which lead to a happier family Reviewed on: 23rd July 2021

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