Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

job well done

I was in a bad predicament before these people offered their services . they had sorted my issues and put me on right track really quick and not a lot of hassle , cannot not say more A1 service then and still . Reviewed on: 23rd July 2021

Difficult Times Defeated

During a time of immense financial upset caused by matters beyond our control, Stepchange stepped in, advised and assisted. Can't thank them enough! Reviewed on: 23rd July 2021

A massive weight of my shoulders

I wish I had used them sooner, understanding & professional Reviewed on: 23rd July 2021

Step Change......There to begin your steps forward in life again

Wonderfully kind, professional and understanding people at step Change....The interactions I have had helped me to come to terms with my situation and gradually stop feeling a failure and start feeling hopeful again. Thank you so much, you doa very important and worthwhile job Reviewed on: 23rd July 2021

Stress free

Work out your incoming and outgoing, Stepchange does the rest Reviewed on: 23rd July 2021

very helpful

very helpful, friendly staff... they helped me a lot, psycologicaly as well. since I have got in touch nothing seemed to be impossible again. I am on my way to pay my debts off and don't use the credit cards any more. it feels much better now. Reviewed on: 23rd July 2021

Absolute life changer

I genuinely don’t know what I would’ve done without StepChange. Everything was very straightforward with no judgement and are always on hand to help with any queries/concerns. This charity has helped me to clear my debt and now I have a future to look forward to. Reviewed on: 23rd July 2021

Help when needed

I caint tell you how much you helped me...I didnt know what I was going to do I was at my wits end ..nothing was to much for them... Reviewed on: 23rd July 2021

A safety net for tumbling finances

I am happy with my experience of StepChange , and financial matters have been less than a disaster since their helpful assistance throughout the period of the plan. Reviewed on: 23rd July 2021

Stepchange provides a lifeline.

When I separated from my wife, I was forced to take all the family debt on my shoulders. Stepchange helped me manage this not insignificant debt. I will be forever grateful. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub