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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Peace of mind

Excellent service and advice given, total peace of mind since joining StepChange,cannot fault them. Reviewed on: 23rd July 2021

Fantastic Help

Have really helped me through a difficult time Reviewed on: 23rd July 2021

Sunshine of my life

If it’s not for step change I would have died. Thanks so much. I am able to live a normal life Reviewed on: 23rd July 2021

Pressure release

I was under pressure with debt ( what it seemed never ending). I felt like I had no where to turn to due to being proud and was lucky to work up to early retirement ( due to injury) and was drowning in what I thought was a never ending problem Till I saw Stepchange and read about them I finally pluck up enough courage to phone them. They were not judgmental or harsh talking but made me settle down and I told them my problem ( debt) and soon I felt better just talking to them Eventually we got a plan and they put it into action telling me what it meant and how it worked I must say I feel much better now and not only they got me back on the road to normality but have backed me up and supported me and my wife and kept in touch They said I could get in touch when ever we need to which is very very reassuring I can’t thank them enough. Reviewed on: 23rd July 2021

At last I could sleep at nights.

I thought I was in a predicament that was impossible to get out of. Stepchange calmly and professionally guide me to a realistic, practical and manageable solution. Stepchange have since supported, encouraged and informed me throughout my implementation of the plan they arranged for me. At last I was able to sleep and my mental well-being improved exponentially. Reviewed on: 23rd July 2021

Helping me from hell

I was in a fair amount of debt. But with a phone call to Stepchange it put me at ease and showed that there is a way forward. A big thank you to all the team. Reviewed on: 23rd July 2021

Step Change really helped change our lives

Step change have been fantastic in helping my family and I through very difficult times. Advise help and information given by all staff who have dealt with our situation, have been really understanding, compassionate and most sympathetic, which really helps to lift you up and look ahead. The online support and advice has always been first class. Cannot thank you all enough. Reviewed on: 23rd July 2021

Invaluable Support! A great Organisation providing a crucial service!

A crucial service that developed a plan for me, enabling me to see a light at the end of the tunnel! I did not want to talk about my difficulties with family or friends as I didn't want to worry anyone and also felt bad about getting into that situation. I felt that there was no one that I could turn to and had many sleepless nights suffering from anxiety. It was such a relief to be able to talk to staff that were non-judgemental, sympathetic and so helpful in developing a repayment plan. I can't thank them enough! In my opinion they definitely deserve to win the Consumer Credit Awards 2021! Reviewed on: 23rd July 2021

Reassuring and knowledgeable

Step Change are, thorough, patient and reassuring and they are helping me through a difficult few years! Don’t know what I would have done without them and I’m forever grateful to my colleague for recommending them to me...and grateful to StepChange for their services! Reviewed on: 23rd July 2021

Amazing customer service

Always resolved my issue. Great customer service. Great work keep it up. Reviewed on: 23rd July 2021

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