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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Help with Depts.

I was very worried about my depts,untill a friend rcommended StepChange,Who were verry helpfull and put me on a more relaxed road to paying my depts at a much reduced rate.thank you for your help and fiendly service.From Mike Reviewed on: 23rd July 2021

Excellent help when needed

Great friendly service when you are at desperation with your debt Reviewed on: 23rd July 2021

Life and sanity saving

I joined Stepchange when my mother needed 24 hour care and I was unable to work as much. My bills piled up and somebody recommended them. The process was so easy and they never judged but proceeded to help immediately. I was losing sleep and suffering from stress. Thank you, thank you Stepchange for giving me a life back and helping me clear my debts. Reviewed on: 23rd July 2021

very understanding

have been with step change for many years, in debt at over £40,000 now down to under £5,000. Online management easy to understand but staff very understanding and knowledgeable should you wish to speak with them Reviewed on: 23rd July 2021

Relief

Step change was able to put us on to a DMP and I have lost a lot of weight off of my shoulders Reviewed on: 23rd July 2021

Great in every way

Understanding, helpful, friendly, the list could go on. Highly recommended with a big thank you to step change for all the help. Reviewed on: 23rd July 2021

Helpful and reasuring

So helpful when we had financial trouble- lots of information and advice and flexible in terms of payments. Reviewed on: 23rd July 2021

Excellent Service

Step Change have really helped me during a very difficult time in my life. My finances were out of control and I did not know where to turn to. Step Change provided a non judgemental, friendly and efficient service and I now feel less under pressure about my finances. Reviewed on: 23rd July 2021

Life changing

After being made redundant and breaking my leg age 60 I found it impossible to get work. My credit cards were maxed out on buying everyday goods like food and bills. In the end I couldn’t keep up the payments and it all spiralled out of control. I contacted Step change and within a few hours my life changed for the better. I can’t thank them enough for there help and support in what was a very dark time for me. Reviewed on: 23rd July 2021

Friendly, helpful and understanding

They are always there if I need any advice. When I call them I'm always met with a cheerful friendly assistant to help me out. I'm kept up-to-date with my current situation. Reviewed on: 23rd July 2021

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