Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,667 reviews, last reviewed 23rd Jul 2026
75640% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026
Ali Molaei's avatar
Ali Molaei

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Professional advice to get your life back on track

5
Non-judgemental advice and willingness to help Mark my interaction with Stepchange. Most things can be done online making it easy to manage your arrangements. Stepchange will help navigate you towards a debt free future. This charity deserves the award. Reviewed on: 23rd July 2021
PAUL 's avatar
PAUL

Very helpful

4
I will recommend this company to anyone who needs help Reviewed on: 23rd July 2021
Flo 's avatar
Flo

Help when it was needed most

5
Step change helped me when I needed it the most and the sense of a massive weight being lifted once they had talked me through everything was immense. I am so grateful for their help and support in getting me debt free (2 months away). Also they never made me feel bad for being in debt, they are just there to help. Reviewed on: 23rd July 2021
Frankie's avatar
Frankie

stepchange are fantastic

5
without step change i don't know where id be , deep depression, homeless . they truly are life savers. light in the dark, understanding and no judgements thank you so much Reviewed on: 23rd July 2021
maxine 's avatar
maxine

Great service

5
Very helpful and very understanding I would well recommend step change Reviewed on: 23rd July 2021
David Fishlock's avatar
David Fishlock

Very helpful

5
A wealth knowledge and very useful information Reviewed on: 23rd July 2021
Alan 's avatar
Alan

Fantastic charity supporting people during difficult times

5
Helped us through a really difficult few years and moving us swiftly towards being debt free by the end of next year. Couldn’t have done it without them. Reviewed on: 23rd July 2021
Stephen Moss's avatar
Stephen Moss

Heartache to hope

5
I was a man in pieces. Scared, worried, with a feeling of no hope and a very heavy heart. After speaking with Step Change it brought me to tears knowing I had someone by my side to hold my hand and help me find a way to relieve all of the pressure I was experiencing. Thank you so much! Reviewed on: 23rd July 2021
Lee's avatar
Lee

Wonderful step change

5
Step change changed my life They are brilliant Reviewed on: 23rd July 2021
Claire's avatar
Claire

Always there when you need them

5
Without these guys, I wouldn’t know where I’ll be. Thanks StepChange. You are amazing. Reviewed on: 23rd July 2021
lcowell2019@googlemail.com's avatar
[email protected]

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill