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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Fantastic experience so far.

Fantastic experience so far. Really clear instructions to follow when applying and website is super helpful to check in on how things are going. If bills/costs change I’m able to let them know online and they adapt my budget so I’m not paying out what I can’t afford. Reviewed on: 27th May 2026

So helpful, best decision i ever made has taken away...

So helpful, best decision i ever made has taken away all my stress of how i was going to manage paying off the debts, now i have a set plan which is such a relief Reviewed on: 27th May 2026

10 out of 10 from Start to finish

From start to finish all the advisors have been so so helpful. Zero judgement and have made my DMP so easy to understand and maintain. Not to mention the stress relief from having all the pressure taken away. Would strongly recommend this to anyone with any debt issues. Reviewed on: 27th May 2026

I’m happy and satisfied with step change

I’m happy and satisfied with step change Reviewed on: 27th May 2026

Debt support .

I was reluctant at the beginning as never have I been in debt and was trying to manage myself however it became too much overwhelming for me as the debts were being drowned just in the interest not just the minimum payments. So I reached out to stepchange life anchor to be honest with you they helped and still are supporting took the stress and the constant phone calls and letters bombardment felt harnessed really. Reviewed on: 27th May 2026

A positive way out of a bad situation

could not see a way out when cirumstance changed and got me in debt.Step change taken the fear and helped seeing a positive way out assisting in a plan that enabled to pay off what I owed Reviewed on: 27th May 2026

The staff helped me all the way with there understan...

The staff helped me all the way with there understanding of my problems, took all the worry away Reviewed on: 27th May 2026

Helpful since day one: they’ve been advicing me with...

Helpful since day one: they’ve been advicing me without any prejudice whatsoever and only making my own interest Reviewed on: 27th May 2026

Life changing

Very simple and straightforward procedure. I suffer with my mental health and was very low due to my financial situation. Step change took everything off my shoulders. I am so relieved. Reviewed on: 27th May 2026

Very understanding and helpful.

Very understanding and helpful. I don't know what I would have done without them. Their help and direction makes you feel so much better. A life saver. Reviewed on: 27th May 2026

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