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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Help when it was needed most

Step change helped me when I needed it the most and the sense of a massive weight being lifted once they had talked me through everything was immense. I am so grateful for their help and support in getting me debt free (2 months away). Also they never made me feel bad for being in debt, they are just there to help. Reviewed on: 23rd July 2021

stepchange are fantastic

without step change i don't know where id be , deep depression, homeless . they truly are life savers. light in the dark, understanding and no judgements thank you so much Reviewed on: 23rd July 2021

Great service

Very helpful and very understanding I would well recommend step change Reviewed on: 23rd July 2021

Very helpful

A wealth knowledge and very useful information Reviewed on: 23rd July 2021

Fantastic charity supporting people during difficult times

Helped us through a really difficult few years and moving us swiftly towards being debt free by the end of next year. Couldn’t have done it without them. Reviewed on: 23rd July 2021

Heartache to hope

I was a man in pieces. Scared, worried, with a feeling of no hope and a very heavy heart. After speaking with Step Change it brought me to tears knowing I had someone by my side to hold my hand and help me find a way to relieve all of the pressure I was experiencing. Thank you so much! Reviewed on: 23rd July 2021

Wonderful step change

Step change changed my life They are brilliant Reviewed on: 23rd July 2021

Always there when you need them

Without these guys, I wouldn’t know where I’ll be. Thanks StepChange. You are amazing. Reviewed on: 23rd July 2021

Partner in Financial Freedom

StepChange has been an invaluable help in enabling me to take steps for financial freedom. Reviewed on: 23rd July 2021

Caring

Very helpful and caring. They explain things well. Reviewed on: 23rd July 2021

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