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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Just fantastic

Easy to deal with very helpful and amazingly professional who put customers first Reviewed on: 23rd July 2021

Good help

Really helped us in a desperate situation Reviewed on: 23rd July 2021

Easy as anything

Absolutely amazing service, they put my mind at ease after several months of worry and stress. Reviewed on: 23rd July 2021

Excellent body

Very professional and understanding Reviewed on: 23rd July 2021

The Best Client Service Around 5 Stars All Round

I can’t thank or praise Step Change enough. They are so helpful & understanding. Outstanding client service who REALLY want to help. They have been fantastic in helping me with my finances & I'm SO grateful to them. I highly recommend Step Change to anyone with financial difficulties. Reviewed on: 23rd July 2021

Great service

Stepchange have been so helpful. They have helped me get back on track with my finances. Reviewed on: 23rd July 2021

Changed my life!

Step change has made a huge difference to my life. I am now nearly debt free after years of worry and a vicious cycle of borrowing. Reviewed on: 23rd July 2021

Step Change listened and helped me when no other organisations would. Thank you Step Change.

Step Change saved me when I was at my lowest with debt worries. Whilst on the plan I have learnt the value of money and how to not spend if I don’t have it basically. I know I will be a better person once my plan comes to an end. Reviewed on: 23rd July 2021

Fantastic

I was lucky to have been put in touch with step change when i was going through a difficult time financially. The staff are very supportive and have been there every step of the way. Reviewed on: 23rd July 2021

All the help you will ever need

I was feeling so low with all the amount of debt I had. I contacted Step Change and the help I received was fantastic. They contacted all my debtors and arranged an affordable payment and in 99% my debtors suspended or cancelled any further interest being added. I can't thank Step Change enough for helping me to become debt free Reviewed on: 23rd July 2021

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