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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life saving

We have been with Step Change for a while and they couldn’t have been more helpful and understanding and took such a weight of our shoulders. Amazing friendly staff. 10/10 Reviewed on: 23rd July 2021

Couldn't have done it without Stepchange

I have nothing but total support and understanding from Stepchange. The advisers were so helpful, understanding and even counselled me through a very difficult time in my life. I would totally recommend them to anyone who needs their expertise. I am coming out the other side because of them and I can't thank Stepchange enough! Reviewed on: 23rd July 2021

Took Away the worries and let me live a normal life.

sympathetic, totally professional, sorted my debt problems out quickly. Keep me informed and offer advice regarding my current plan. They are brilliant. Reviewed on: 23rd July 2021

Fantastic Help

I thought I was going to lose my home. As a bed bound disabled person. This frightened me and I would end up in an institution. The staff I spoke to at stepChange made me fill that I was not alone. Reviewed on: 23rd July 2021

Light at the end of the tunnel

Stepchange has given me hope and peace of mind. A most helpful and reassuring voice in a very dark place. Reviewed on: 23rd July 2021

Very helpful service

Stepchange helped me at a difficult time of my life. I appreciate it. Pretty simple process and you are helped and advised. Thank you Reviewed on: 23rd July 2021

Very helpful

Very fast at sorting my problems out Reviewed on: 23rd July 2021

Changed my life

I got myself into a lot of debt I could not tell anyone the struggle I was having I became very depressed until I called Step Change who helped me immensely and understood how I was feeling. They took control and I am now getting my life back. Reviewed on: 23rd July 2021

Lifesaver at a time when I was in a bad place financially

Best thing I ever did was contacting Step Change. Helped me get back on track and stop all the chaser emails and calls from my debtors. Thank you so much Step Change. Reviewed on: 23rd July 2021

life savers !!

thankyou to your colleagues on advice, resolution and above all clarity... without Stepchange ,I honestly doubt I would have coped both mentally, financially. Kind regards Reviewed on: 23rd July 2021

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