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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Straightforward, honest help

Quick responses and easy to use and this was at the beginning of the pandemic Reviewed on: 23rd July 2021

Excellent Company

Friendly, non-judgemental and helpful. I’ve been with them for years. Reviewed on: 23rd July 2021

Stepchange - highly recommended

It looked like there was no way out after mounting debt on credit cards. Even though we were paying a huge amount to the credit card companies each month and over several years this only just covered the interest so we could never reduce the balance and pay off the debt. Then we heard about Stepchange who negotiated either no or little charges / interest on the several credit cards we had and around 6 years later we have paid off all the cards and any other loans and are debt free which is an amazing feeling. Their staff were always so helpful and understanding. Our only regret is no hearing about them previously. They have our biggest recommendation. Reviewed on: 23rd July 2021

Step change is very proffessional

I always feel i was treated well Very happy with the manner they speak to me Reviewed on: 23rd July 2021

Thank You

In today’s world of greed it is very rare to obtain 100% satisfaction without it costing you a penny!!! Well change is possible, one step at a time with Step Change. An awesome company that truly listens and works with compassion. I had nowhere and no one to turn to, I needed to change and having accepted FULL responsibility for my situation, I was led to Step Change. Thank you for being there. Reviewed on: 23rd July 2021

took away all the worry of debt.

this not only helped me it helped my wife who was a worrier especially because she had cancer. step-change was a blessing. Reviewed on: 23rd July 2021

Amazing

Thank you for your help, everything sort it in very quick time , very helpfull Reviewed on: 23rd July 2021

Always helpful

Have been on a plan for a few years and Stepchange always keep us updated and we feel in control and are happy with the service they have provided. Reviewed on: 23rd July 2021

Life saving

I didn't know where to turn until I was given Step Change's details that literally saved my life Reviewed on: 23rd July 2021

Always been helpful and understanding

Brilliant customer service and excellent customer support and excellent service and very helpful Reviewed on: 23rd July 2021

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