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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,674 reviews, last reviewed 11th Aug 2026
3% decrease in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026
Maria Ayong's avatar
Maria Ayong

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

5
Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020
Jeff day's avatar
Jeff day

Step change is very proffessional

5
I always feel i was treated well Very happy with the manner they speak to me Reviewed on: 23rd July 2021
Osman's avatar
Osman

Thank You

5
In today’s world of greed it is very rare to obtain 100% satisfaction without it costing you a penny!!! Well change is possible, one step at a time with Step Change. An awesome company that truly listens and works with compassion. I had nowhere and no one to turn to, I needed to change and having accepted FULL responsibility for my situation, I was led to Step Change. Thank you for being there. Reviewed on: 23rd July 2021
dtpuk's avatar
dtpuk

took away all the worry of debt.

5
this not only helped me it helped my wife who was a worrier especially because she had cancer. step-change was a blessing. Reviewed on: 23rd July 2021
Philip Dandridge's avatar
Philip Dandridge

Amazing

5
Thank you for your help, everything sort it in very quick time , very helpfull Reviewed on: 23rd July 2021
Mark's avatar
Mark

Always helpful

5
Have been on a plan for a few years and Stepchange always keep us updated and we feel in control and are happy with the service they have provided. Reviewed on: 23rd July 2021
M Murfitt's avatar
M Murfitt

Life saving

5
I didn't know where to turn until I was given Step Change's details that literally saved my life Reviewed on: 23rd July 2021
Helen Prior 's avatar
Helen Prior

Always been helpful and understanding

5
Brilliant customer service and excellent customer support and excellent service and very helpful Reviewed on: 23rd July 2021
Kerry 's avatar
Kerry

Professional helpful and provides appropriate advice

5
They helped me professionally how to become debt free without hassle and with peace of mind. They give advice according to my needs and affordability. Reviewed on: 23rd July 2021
Kamruz Zaman's avatar
Kamruz Zaman

Stepchange Change Lives

5
Stepchange are remarkable, as soon as you contact them and hear their first sentences it’s all about how they can help you, which gives their clients an immediate sense of relief, which is extremely important. They are with you all the way, and you know that help is only a phone call away from beginning to end of your debt problem. A friendly helpful voice is very needed to people that have found themselves in bad circumstances, and I appreciate what they do enormously. I have nothing but praise for them. Reviewed on: 23rd July 2021
Derek Howlett's avatar
Derek Howlett

Amazing

5
Very effective when dealing with any part of my DMP. Understanding and empathetic which is what is needed when your at your lowest due to debt. Reviewed on: 23rd July 2021
Andrew Kenyon's avatar
Andrew Kenyon

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