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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful

Having been with them for a number of years, their help & assistance has been invaluable. Long may they continue. Reviewed on: 23rd July 2021

The way to sleep soundly

They saved my well being when I was at my most lowest point Reviewed on: 23rd July 2021

Thank you !

Step change has provided me with help and support, lifting the dark cloud of debt from me Reviewed on: 23rd July 2021

Excellent advice & guidance

I was instantly reassured about my situation & guided through a realistic budget plan which enabled me to maintain realistic repayments with annual reviews. All staff were helpful & I have recommended StepChange to several people all of whom have nothing but praise for the service they received. Reviewed on: 23rd July 2021

Very understanding

Stepchange staff were very understanding and supported me throughout my difficulties to reduce my debts and agreed a realistic debt plan. Thank you very much and I hope you will continue to help others just like you have helped me. Reviewed on: 23rd July 2021

Excellent service, great help cant ask for more

I contacted StepChange when i was at a very low point, I owed alot to creditors, didnt know where and how to start dealing with my finances… thanks to all the staff at StepChange that helped me get to this point with not having to worry about anything and managing everything so professionally.. I cant wait for a debt free future and so happy its almost here… Ive received excellent service, great help- cant ask for more.. I couldnt have done this without you!! Thankyou Reviewed on: 23rd July 2021

StepChange is great!!

They helped me turn my life around, I probably wouldn’t be here if StepChange hadn’t helped me sort of my debt issues. Reviewed on: 23rd July 2021

Saved my sanity

Step Change saved our sanity when we found them and they have helped us for the last five years with compassion, understanding, knowledge and easy access. We will be debt free withing one month of writing this review and that is entirely down to the DMP we went on, the process Step Change take you through makes you more confident and knowledgeable with money. They are truly life savers. Thank you everyone at Step Change! Reviewed on: 23rd July 2021

Helpful, knowledgable, patient, supportive

I have been with StepChange for three years now and since first contact they have been quite frankly amazing. From where we were with our finances to be halfway through paying off has take so so much stress and pressure off my family, Reviewed on: 23rd July 2021

If it wasn't Step Change I don't know what would have happened to me. Thanks so much.

I was in a lot of debts since CDC ate my money and they went burst. I didn't know what to do until I had about Step Change. Reviewed on: 23rd July 2021

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