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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great Service

I would definitely recommend StepChange. They put my mind at ease and are always there if you have any problems. I am on a debt management agreement, which is going well. They stoped my creditors for harassing me. If you are in debt, talk to StepChange Reviewed on: 23rd July 2021

I can sleep again

StepChange has changed my life I’m reducing my debt and can afford to live. I was able to do everything online and did not feel judged, I’ve changed my spending habits and I can see a debt free life, I’ve already paid a quarter of my debt back and it’s very empowering. Thank you StepChange you’re amazing Reviewed on: 23rd July 2021

A solution to your debt problems

Helpful nonjudgmental people guide you through debt solutions that will take your worries away and give you a chance to move forward. Reviewed on: 23rd July 2021

Helpful service

Prompt actions, very helpful, clear and unambiguous updates Reviewed on: 23rd July 2021

Life Savers

Brilliant not judgmental so kind Reviewed on: 23rd July 2021

Always there when your needed.

When the world seemed to implode, you lifted the weight off and I could breath again. Reviewed on: 23rd July 2021

Life saver

Step change has helped me to take charge of my debts and lighten the burden and stress from debtors. Reviewed on: 23rd July 2021

Very helpful

Having been with them for a number of years, their help & assistance has been invaluable. Long may they continue. Reviewed on: 23rd July 2021

The way to sleep soundly

They saved my well being when I was at my most lowest point Reviewed on: 23rd July 2021

Thank you !

Step change has provided me with help and support, lifting the dark cloud of debt from me Reviewed on: 23rd July 2021

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