Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

View other StepChange products

4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt problems.

Helped me with my debts didn't know where I would be now if it was not for stepchange. I can finally get on with life rather than keep worrying about my debts. The plan I am on is affordable and I know if things change they will always be at end of the phone to help and assist me as much as possible. Reviewed on: 23rd July 2021

Really great

They are on your side against big greedy companies. A fantastic service run by informative and professional people. Highly recommend Reviewed on: 23rd July 2021

Relief that my fiance are under control

Easy to talk too dont judge you for your mistakes can take a while to get sorted but they are always helping along the way Reviewed on: 23rd July 2021

Good company

Does a lot for people needing financial help Reviewed on: 23rd July 2021

Highly recommended

Simple, straightforward, effective. The best choice I ever made was contacting (and recommending) Stepchange Reviewed on: 23rd July 2021

Got our life back

Been with Step Change a good few years now,the plan is working,not easy but got our life back.Don't try and ignore the problem. Reviewed on: 23rd July 2021

Stress free

5***** 5***** 5***** hasle free stress free and they do all the work Reviewed on: 23rd July 2021

great support & help

Step change saved my life without them I would not be here as the mounting debt stress made me consider taking my own life and without there support on how to get my life back on track and be able to live without fear I would have ended it all . I owe them my life and many thanks and so please recognize what they do not just for me but for many . Thank you Reviewed on: 23rd July 2021

Saved my sanity

Really do not know what or how I could of seen my future any brighter if it had not been for stepchange. The people I spoke to steered me in the right direction and we worked together. Now 6 years later I’m debt free . Thank you so very much all at stepchange Reviewed on: 23rd July 2021

Highly recommended on all levels

They guide you on a pathway out of debt. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 69 reviews
Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub