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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Understanding

Advisors are so helpful, your mind is put at ease. No one judges you Reviewed on: 23rd July 2021

Helpful and very supportive

Helped me through the toughest of my ones, very understanding, support and helpful. amazing service Reviewed on: 23rd July 2021

Debt help when you're desperate

I had got into debt and didn't know where to turn for help. A friend recommended Step change so I phoned them. They gave me advice and offered options. I decided on a plan and they set it up and now, several years later, I'm paying my debts off. There's always someone there at the end of the phone to listen and offer practical help Reviewed on: 23rd July 2021

Very very helpful

Help us out straight away and with a very friendly manner alway through the process Reviewed on: 23rd July 2021

Best of the best

Amazing stepchange has made my debt worries go away . They have given me a better future without the stress and worries . Reviewed on: 23rd July 2021

Friendly efficient service

Great friendly help through difficult times, very efficient service Reviewed on: 23rd July 2021

Amazing service

Brilliant help and service, really helped me get myself out of a difficult situation, when I thought there was nowhere to turn, they set out my options and supported me through the whole process. Reviewed on: 23rd July 2021

Brilliant

Best advice genuine people on the end of the phone Reviewed on: 23rd July 2021

Awesome work

Step change has helped to put my mind at ease so I don’t have to worry about debt Reviewed on: 23rd July 2021

A aatisfied customer

Very pleased with the customer experience. Reviewed on: 23rd July 2021

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