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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

no one judge me

very caring and no one judges you give you lots of advice and sort everything out for you Reviewed on: 23rd July 2021

No worries

Taken away all our worries now we can sleep at night Reviewed on: 23rd July 2021

Debt saviours !!

After my divorce I was left with a lot of debt, the payments I could afford were hardly covering the interest each month and I was drowning. I didn’t know what to do or where to turn, and a friend suggested stepchange. I called and they were amazing, they spent so much time with me reassuring me and going through my finances until they came up with a plan to life the ever increasing weight off my shoulders of debt ! I paid them an affordable amount each month and they stopped all interest from these companies and literally saved my life. I can’t thank them enough, now I’ve managed to clear most of the debt owing and am looking forward to a much brighter future. Reviewed on: 23rd July 2021

Life changer

Where to turn if a spiral of debt gets out of hand Reviewed on: 23rd July 2021

Excellent

Stepchange saved me from losing my house and mind. Reviewed on: 23rd July 2021

Life saver

I can't thank Step change enough for helping me in such difficult circumstances Reviewed on: 23rd July 2021

Sensational!

StepChange have been nothing short of sensational in helping me manage, and eventually (not long now) clear my debts. Always helpful, reliable, and always on point. Top drawer service. Reviewed on: 23rd July 2021

with out stepchange i would have sunk thanks a million

since being with you, you have be my saver, with all the help and very good avice Reviewed on: 23rd July 2021

Saved me after loss of our son

We lost our son five years again suddenly to cancer. As a step on effect my husband lost his business, he was unfairly dismissed but the company went insolvent a day before so we lost £80,000 . During this time we ran up a lot of debt , due to lack of wages , court costs , changing jobs and actually trying to grief for our son. We tried are hardest to keep on top but was unable. Stepchange has helped us keep our house as we wanted a stable home for our our son. We are in a DMP and even though now we have to count every penny and often go without essential we no longer have the phone calls etc. Thank you stepchange Reviewed on: 23rd July 2021

Amazing service

Felt free and less worried after speaking to them. I am able to bounce back and focused. They are not judgemental and doesn't make you feel embarrassed about your finances issues Reviewed on: 23rd July 2021

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