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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

A aatisfied customer

Very pleased with the customer experience. Reviewed on: 23rd July 2021

Helped me so much

I got into debt and I could not sleep, o was worried, ill and more. I heard about Stepchange and I’ve been on the fifth track since! They help me set up my payment plan with no fuss and the staff are always so friendly and helpful when I called. A life changing company! Reviewed on: 23rd July 2021

EXTREMELY HELPFUL. EFFICIENT.

ALWAYS HELPFUL. HARDWORKING. TRUSTWORTHY. Reviewed on: 23rd July 2021

Obvious choice

On your side, not in it for lining pockets Reviewed on: 23rd July 2021

Lifesavers!

Stepchange have been a massive help in managing my debts and budgets. They are understanding and sympathetic, never judgemental. They explain everything clearly and concisely and I thank them wholeheartedly for supporting me. Reviewed on: 23rd July 2021

Relief

They were so helpful and left me relieved and more in control of my situation Reviewed on: 23rd July 2021

Peace of mind

Helped me feel more in control of the situation and that I’m not alone. Can finally see the light at the end of the tunnel. Reviewed on: 23rd July 2021

DMP

Always been understanding on your circumstances Reviewed on: 23rd July 2021

Step change changed my life

Very helpful when i was nit sure which direction to take Reviewed on: 23rd July 2021

The friend that has your back

From day one they did not judge but helped us take control, All ways being there when the big boys started bullying. Reviewed on: 23rd July 2021

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