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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,673 reviews, last reviewed 9th Aug 2026
3% increase in 5 star reviews
in the past 90 days
22% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026
Caroline Foley's avatar
Caroline Foley

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

DMP

4
Really good in sorting finances out. Reviewed on: 23rd July 2021
Lou Tinker's avatar
Lou Tinker

Life saviours

5
Helped us at a time when we didn’t know which way to turn. Amazing company. Reviewed on: 23rd July 2021
F4 Freeman's avatar
F4 Freeman

Helpful & empathetic

5
Always happy to help & advise never felt judged Reviewed on: 23rd July 2021
j.malkin@hotmail.co.uk's avatar
[email protected]

Very kind and helpful non judgemental company

5
I have nothing but praise for the good work that they do in helping you through a difficult time relieving pressure off you and helping you to take control of your debts Reviewed on: 23rd July 2021
Linda Brownhill's avatar
Linda Brownhill

Changed my life

5
Helped me get back on my feet with no judgements or guilt and make me feel in control Reviewed on: 23rd July 2021
Louise Kenny's avatar
Louise Kenny

Changed my life

5
Best debt charity. I've been with them for nearly two years and cannot be more grateful. Wish I'd found them earlier. Highly recommend to anyone who's struggling with debt and lost or losing hope. Reviewed on: 23rd July 2021
Annika Holm's avatar
Annika Holm

Best help and advice

5
Always friendly, patient, understanding, reliable, accurate, positive and encouraging Reviewed on: 23rd July 2021
Parviz's avatar
Parviz

Great Service

5
They have helped myself and a few people I know. Taking away the stress and worry of overburdoning debts. Reviewed on: 23rd July 2021
Helen's avatar
Helen

Gave me my life back

5
Took the stress out of my situation. When I was furloughed they helped me with my budget and I could reduce my payments. Super company. Reviewed on: 23rd July 2021
Louise's avatar
Louise

Life Changing

5
StepChange literally changed my life. After feeling like I had nowhere to go with debts piling up, StepChange were my saviour. They helped me regain control of finances but most importantly, my life. I owe it to the team for being so helpful along the journey! Reviewed on: 23rd July 2021
Thomas Ball's avatar
Thomas Ball

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