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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Changed my Life

From a point in my life when I felt rock bottom, the advice and help from Step Change has turned my life around Reviewed on: 23rd July 2021

No1 for Debt Management services

My experience with Step Change has been nothing but excellent. My debt situation was beyond my control but Step Change have been there every step of the way to guide me out of what was a challenging and for me, mentally upsetting time of my life. Full marks and 100% recommend this great company Reviewed on: 23rd July 2021

Life savers!

After my wife falling ill & having to give up work I felt like I had nowhere to turn & was struggling to pay the depts that I could no longer afford. A recommendation from a friend got the wheels in motion & Step Change really did save me from a downward spiral. Without them I would of been in a impossible situation. The help & guidance given to me was invaluable. A great organisation. Reviewed on: 23rd July 2021

Always a great experience very friendly staff and the rest are knowledgeable about

Good experience with this company Reviewed on: 23rd July 2021

Godsent

I didn't know about them until my son-in-law told me about them u was on the edge really on the edge they sorted it all out for me without them I honestly don't know what I would have done thank you step change. Reviewed on: 23rd July 2021

Life Saver

I could not sleep with worry but after setting up my account my life has been a lot easier Thank you Reviewed on: 23rd July 2021

They take care of you

I was in massive debt couldn't sleep constantly worrying Step change helped to put me on the right track and supported Reviewed on: 23rd July 2021

Thankq for helping

Amazing service, helpful, totally understanding.....so glad I've been able to sort my debt out with them... Reviewed on: 23rd July 2021

They were literally life savers when I had nobody to turn to

After divorce and having two daughters at uni, I found myself Ill with Lyme disease and my zero interest credit cards suddenly ran out of time..my whole income was needed to pay interest. Step Change listened, helped me decide then took over the complicated job of settling a realistic deal with my creditors who frankly behaved badly. They saved my life. I’ll never be able to thank them enough for being there, calmly unpicking the mess and setting me back on my feet. Bravo! Brava! Reviewed on: 23rd July 2021

Free debt service

Very helpful for struggling people no charges they don’t take advantage of struggling people. Number one service to getting debt free Reviewed on: 23rd July 2021

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