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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,668 reviews, last reviewed 25th Jul 2026
75660% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026
Lmozo's avatar
Lmozo

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

5
I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024
maureen yost's avatar
maureen yost

Excellent

5
Going through step change has given me a little free of mind to help repay back long standing debits. I can see there is a light at the end of the tunnel and helped me understand my debits fully. The team are excellent in service and understanding plus amazing knowledge. Reviewed on: 23rd July 2021
Sonal's avatar
Sonal

Excellent help and advice

5
Very understanding. Give practical information and advice. Reviewed on: 23rd July 2021
Jeanette Munn's avatar
Jeanette Munn

Takes away the scary stuff

5
Always helpful and alleviates the stress and worry of debt Reviewed on: 23rd July 2021
Tracy's avatar
Tracy

Excellent service

5
Great helpful help from stepchange. I've recommended them to struggling friends who now live life stress free. Reviewed on: 23rd July 2021
Stacey Harkness-Grant's avatar
Stacey Harkness-Grant

Professional

5
Absolutely professional and empathetic .I received the best possible help and guidance when I needed the most.I would recommend anyone to reach out to them because I they do give the best advice and help the best possible way. Reviewed on: 23rd July 2021
Dipak Sahani's avatar
Dipak Sahani

Started to live life again!!

5
Before contacting Stepchange, I was having sleepless nights, losing weight with worry and started feeling depressed due to the fact I didn't know which way to turn. I am now living life again knowing that everything has been sorted out and I'm still making payments all thanx to stepchange. Reviewed on: 23rd July 2021
Josiec05's avatar
Josiec05

Excellent!! Life changing!!!

5
Professional, knowledgeable, friendly and understanding. My thanks to all of the team at StepChange for the work they do. Reviewed on: 23rd July 2021
Seano's avatar
Seano

Extremely Helpful

5
Helping me politely to sort my debt out..great service. Reviewed on: 23rd July 2021
Andy Maffy's avatar
Andy Maffy

Excellent

5
They are absolutely brilliant, could not have coped without them. Reviewed on: 23rd July 2021
Harry Jones's avatar
Harry Jones

Great help

5
Really helped me and worked with me to sort out my problems Reviewed on: 23rd July 2021
Pamela Wilson's avatar
Pamela Wilson

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