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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Help in a dark place

Being in debt is a horrible thing and it makes you think you have nowhere to turn, it's a dark place. Step Change are a light to turn to from the dark place. They help you through with advice, a friendly ear, and support all the way. My journey to being debt free is not over but with them by my side it is more manageable. Reviewed on: 23rd July 2021

Helped me out of a very difficult financial situation

Very professional company who helped me to deal with my spiralling depts and sorted out a financial solution to ensure my creditors still got paid what was owed and I could still afford to pay my day to day bills Reviewed on: 23rd July 2021

Fav charity

Help me through a very financial situation in my life. Now my worries have eased. Thanks. Reviewed on: 23rd July 2021

They Care!

When my world was falling apart, a call to StepChange played a massive part in my recovery. They didn’t judge, just dealt with the situation on my behalf. I am truly grateful for the help and support I have received. Reviewed on: 23rd July 2021

Excellent advice and help

The service I received from my first contact was excellent. Any queries were answered and nothing was too difficult for them during really difficult times. Reviewed on: 23rd July 2021

Life changing

We were in a really bad place as a family financially with what seemed like no way out. StepChange provided us with support and a long term plan which made us accountable for how we spend our money and a clear sense of what we are working towards to get debt free. The sense of relief after speaking to them the first time was immeasurable. We couldn’t recommend them higher. Reviewed on: 23rd July 2021

Game changer

After years of being badly in debt StepChange we’re there with helpful, friendly advice that put me on the road to financially recovery. Through carefully budgeting they calculated a monthly repayment that I could afford and dealt with all my creditors so now I am a few months away from being deft free. Reviewed on: 23rd July 2021

Excellent service

The service we received was brilliant. Very very helpful, polite and understanding. Ten stars for whole service. Reviewed on: 23rd July 2021

Caring company

Excellent service from the company. They put my mind at rest andchelped me through hard times. Reviewed on: 23rd July 2021

Fantastic service

Step Change assist individuals who are stressed, desperate and at the end of their tether, yet they remain helpful and friendly. I don't know what I would have done without them. They are amazing. Reviewed on: 23rd July 2021

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