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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stepchange Review

Helpful staff,give good assistance on queries relating to plan and budget. Reviewed on: 23rd July 2021

Lifesavers

Stepchange took all our money worries away I don't know what we would have done without them we are now debt free Reviewed on: 23rd July 2021

Life saver

Excellent service . Staff so helpful and empathetic. Reviewed on: 23rd July 2021

Definitely got me out of my money worries

What a service these people provide I was so much in trouble with money and not I'm almost debt free thanks to there help Reviewed on: 23rd July 2021

1st class company

I was in a very bad place a few years ago plucked up the courage to call stepchange they were brilliant set me up a plan and informed all my debts to inform them of how much each were going to be paid every month. Now I feel in a better place and will finish payments around Dec 2021 Reviewed on: 23rd July 2021

Professional, kind and caring

Saved my life. An incredible service. So needed. Reviewed on: 23rd July 2021

Thankyou

Step change were there to help when I needed it Reviewed on: 23rd July 2021

Top rate company which actually cares

I was in debt by almost £3000, it's not a lot to most folk but for me it not only destroyed my credit rating, it also took away my confidence, I was at my wit's end, stepchange stepped in and I'm happy to say with their expertise and compassion I'm now debt free. They're easy to talk to and won't turn anyone away, so if you have debts, worried about them and your confidence as slipped, contact stepchange. Reviewed on: 23rd July 2021

From doom and gloom to boom.

From letters ignored,burying my head in the sand to having a purpose and goal to aim at Step Change have certainly changed my families future to a brighter one. Reviewed on: 23rd July 2021

Relief

The misery and worry of debt is soon halted by the reassurances and dedication of these teams. I now sleep at night, my life is on track. I have an end date and help is just a click away. Reviewed on: 23rd July 2021

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