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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life savers

When I reached what I thought was the point of no return, Step Change were there to provide vital help and support! Reviewed on: 23rd July 2021

Great work

All went good perfectly and finally fine Reviewed on: 23rd July 2021

Helped me so much

I didn't know what to do until I spoke to step change saved me and my mental health Reviewed on: 23rd July 2021

Great service

Step change have been amazing, always helpful gave me a great sense of relief when I signed up with them and now I am almost debt free Reviewed on: 23rd July 2021

Very caring and effective

They are helping me through difficult times with a caring approach and practical help. A wonderful organization. Reviewed on: 23rd July 2021

The best ever.

They always go extra mile to help. Reviewed on: 23rd July 2021

They really do help.

When you have a problem with debt the two hardest things to do are to admit you have a problem, then ask for help. Just call them I guarantee they can help and they do it in a way that that is completely non judgemental and supportive Five years now since I called them and in another two I will be debt free. Please call them, the relief is immediate and immense. Reviewed on: 23rd July 2021

Laura

So helpful made me feel so much better after I spoke to a customer service assistant would highly recommend Reviewed on: 23rd July 2021

Excellent service

StepChange deserve all the accolades out there. They literally save lives with their help and advice, helping people to get their financial lives back on track. I can’t rate them highly enough. Solid advice always given. Thank you. Reviewed on: 23rd July 2021

Life Saver!

Fantastic "free" service. Used a company previously and they were helping with my debt but took a large percentage for themselves which defeats the purpose of DMP. Staff are always sympathetic to my needs and extremely helpful throughout. Stepchange truly did "Save me" Reviewed on: 23rd July 2021

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