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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Very knowledgeable, and helpful.

Very knowledgeable, and helpful. Understood my needs and gave me excellent advice. Reviewed on: 27th May 2026

My experience with Step Change

When I was struggling to make payments due to my financial inability they advised me how and what should I do. With their assistance I was able to overcome my difficulties and keeping my commitments as agreed with my creditors. Fabulous service Reviewed on: 27th May 2026

A service you cannot fault

Unfortunately to me, it's my second time with StepChange and I can truly say that the process, advise/guidance and overall experience is great and effortless. Financial difficulties isn't easy to deal with and at times can feel very overwhelming, the staff at StepChange helps to put your mind and situation at ease with finding the right solution and ways to manage and get back on top of things. A service that cannot be faulted, great work! Reviewed on: 27th May 2026

StepChange have allowed me to breath again.

StepChange have allowed me to breath again. I’m deaf and they’ve made it easy to access them without having to use the phone. They’ve just been excellent every step of the way Reviewed on: 27th May 2026

I’m so pleased I was put in touch with step change.

I’m so pleased I was put in touch with step change. Honestly don’t know what I would have done without their help! Reviewed on: 27th May 2026

Stepchange for the best debt advice

The site is easy to navigate and the benefits are you can amend your outgoings etc easily. There are no drawbacks and I would highly recommend. Reviewed on: 27th May 2026

Help and guidance without judgement

To accept that you need guidance, support, and help is a challenge. You may well feel embarrassed too. Don't be. It's such a relief to have someone there to go through the process with you and help take the pressure off. The initial part, going through the review of your position is daunting, but so much easier when someone talks you through it. It brings a sense of relief with it and gives you an understanding of what becomes possible from what feels like an impossible and potentially threatening feeling. The most important part? Don't ignore your situation, have the confidence to share, nobody judges you. Reviewed on: 27th May 2026

Stepchange have been incredible!

Stepchange have been incredible, they’ve supported me for years and have made such a positive impact on my life, I can’t recommend them highly enough, thank you Stepchange Reviewed on: 27th May 2026

Started using step change in 2018 they are fantastic...

Started using step change in 2018 they are fantastic at what they do highly recommended Reviewed on: 27th May 2026

They are very helpful, they listen and give you all...

They are very helpful, they listen and give you all available options. Reviewed on: 27th May 2026

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