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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very good

They were very helpful when I need to do that always there for me if I need them and I have helped a lot Reviewed on: 23rd July 2021

Brilliant service.

Can’t recommend this company enough. They helped me to find a way out of a world of spiralling debt. They dealt with all of my debtors and made sure my repayment plan was always affordable. I was sinking fast before they came along now i am virtually debt free. I can’t thank them enough. Reviewed on: 23rd July 2021

Life saver

With out step change I know I wouldnt be here, they have lifted my head above the debt I was drowning in , They have me on a mangable path to clear my debt , they stay in contact with emails,I know they're there for me when I need to talk Reviewed on: 23rd July 2021

Best help in a time of crisis

Can’t help enough. There when I needed help the most. Reviewed on: 23rd July 2021

Lifesavers

When we could ourselves back into a corner with our debt, Step change were able to steady our ship. Their advice gave us breathing space to steady our shreaded nerves and allow us to choose the right route out of trouble. To our creditors; with the help of Step change, they have been be very supportive and understanding. For three years now we are on track to clear our debts quicker than when we first thought. This is due to there information resources to educate us about money management, where as before we would re finance our debt compounding our position. I truly believe without Step change my marriage would have failed and my young children suffered immeasurably. Reviewed on: 23rd July 2021

A life changer

Using Step Change has taken the stress and worry out of the position you find yourself in and every penny you pay goes to paying off your debt Reviewed on: 23rd July 2021

Helped me to sleep

After contacting StepChange, the hassle free process and the friendly staff, has sorted my worries and helped me to sleep better at night. Thank you StepChange Reviewed on: 23rd July 2021

Excellent support

Once I spoke to someone on the phone, I felt so relieved. The support given was amazing. They discussed options with me to decide the best route. Thank you Reviewed on: 23rd July 2021

Lifesaver

Stepchange saved our lives financially and have always been there when we needed them. Service second to none Reviewed on: 23rd July 2021

What a great company to help people who need it

I couldn’t say more about Stepchange and praise them more even if I tried. They are helpful, friendly, understanding and always there when people need them. Admitting that you are struggling and need help is a hard and emotional journey, but this company make it much more easier! Reviewed on: 23rd July 2021

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