Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

Lifesavers

When we could ourselves back into a corner with our debt, Step change were able to steady our ship. Their advice gave us breathing space to steady our shreaded nerves and allow us to choose the right route out of trouble. To our creditors; with the help of Step change, they have been be very supportive and understanding. For three years now we are on track to clear our debts quicker than when we first thought. This is due to there information resources to educate us about money management, where as before we would re finance our debt compounding our position. I truly believe without Step change my marriage would have failed and my young children suffered immeasurably. Reviewed on: 23rd July 2021

A life changer

Using Step Change has taken the stress and worry out of the position you find yourself in and every penny you pay goes to paying off your debt Reviewed on: 23rd July 2021

Helped me to sleep

After contacting StepChange, the hassle free process and the friendly staff, has sorted my worries and helped me to sleep better at night. Thank you StepChange Reviewed on: 23rd July 2021

Excellent support

Once I spoke to someone on the phone, I felt so relieved. The support given was amazing. They discussed options with me to decide the best route. Thank you Reviewed on: 23rd July 2021

Lifesaver

Stepchange saved our lives financially and have always been there when we needed them. Service second to none Reviewed on: 23rd July 2021

What a great company to help people who need it

I couldn’t say more about Stepchange and praise them more even if I tried. They are helpful, friendly, understanding and always there when people need them. Admitting that you are struggling and need help is a hard and emotional journey, but this company make it much more easier! Reviewed on: 23rd July 2021

Just really honest and helpful

At the start of the pandemic they really helped with getting my finances in order Reviewed on: 23rd July 2021

Amazing

A massive weight lifted off my shoulders with Step Change. I got my life back. Reviewed on: 23rd July 2021

Excellent understanding and very helpfu

Helped me with my debt when I left my husband and did not know where to turn Reviewed on: 23rd July 2021

Taking the worry of debt off my shoulders

11 years ago I was in a terrible state. Despair! Credit cards throwing money at me. Cheques to spend money. I wanted to support my business at a difficult time. I had a perfect credit score so the cc companies were only happy for me to borrow more. Ever the optimist, I thought things would get better. I was stupidly irresponsible with my head in the sand and the debt spiral began. Frightening! Embarrassing! Thank goodness for Stepchange, and its precursor CCCS. They have been with me all the way through my Debt ManagementPlan (DMP). The end is near. Thank goodness for Stepchange. As soon as I started my DMP, the worry lifted. I was in a managed process.from the start. It really was like a ton weight lifted off my shoulders. Please, if you are in despair with debt, get the helping hand of Stepchange. I'm sure it will be a life changer for you. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt advice
from National Debtline 4.40 from 69 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub