Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18664)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

I was able to sleep at night for the first time in months after a kind man from Step Change helped mep

5
Our finances changed over a period of a few months from being affluent to being in debt to the point of me having a breakdown. First it was lack of work and then the pandemic. Step Change wasn't somewhere I'd heard of but a friend told me about them. I telephoned them and they sorted out a plan for us. I hate being in this position but can't thank them enough for their help and understanding. Reviewed on: 23rd July 2021
Jan's avatar
Jan

Excellent

5
Professional understanding thoughtful Reviewed on: 23rd July 2021
Linda Kiddell's avatar
Linda Kiddell

First class service

5
Stepchange helped me out of a mess. Staff are very kind and helpful Reviewed on: 23rd July 2021
Richard smith 's avatar
Richard smith

Excellent

5
They have helped me set up a plan and get my finances back in track. I have 3 months left on plan my and it feels great. StepChange took all the stress away for me. my only regret is i wish id got in roich sooner! Reviewed on: 23rd July 2021
Lauren Jade Gibbons's avatar
Lauren Jade Gibbons

A SELFLESS LIFESAVER

5
The services I have received from StepChange over the years has helped me to be more financially discipline, and also equipped me with a better money management. Reviewed on: 23rd July 2021
H Adeyemi's avatar
H Adeyemi

Weight off my shoulders!

5
They helped me sleep at night again Reviewed on: 23rd July 2021
Raine1370's avatar
Raine1370

Ultimate stressbusters !

5
Staff are so kind and helpful, I agonised for months before calling them and so afraid! I needn't have waited so long to make that call, as they were so understanding. Thank you stepchange Reviewed on: 23rd July 2021
elizabeth-burns1@sky.com's avatar
[email protected]

Debt Welfare

5
What a brilliant company to work wiatth. Always there to help and listen The staff are always empathetic and understanding. I would recommend them to anyone who is struggling with debate. Reviewed on: 23rd July 2021
John Hughes's avatar
John Hughes

Friendly and helpful

5
Always there to help when you have a problem and put your mind at ease Reviewed on: 23rd July 2021
Lisa kenny's avatar
Lisa kenny

StepChange really helped me sort out my debt problems - thank you!

5
I had accumulated credit card debts after my divorce, from being unable to work. StepChange arranged an interest-free repayment plan that allowed me to get back on track. A fantastic service, in the spirit of true charity. Reviewed on: 23rd July 2021
Howerd Oakford's avatar
Howerd Oakford

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from StepChange?

  • Mortgage Broker

    from StepChange 4.26 from 6 reviews
    StepChange
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill