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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

A lifeline in the ocean of debt

Several years ago my Mother became ill and needed 24/7 care, I got into a lot of credit card debt due to an idiot at the Job Centre knowing my situation but insisting I still job hunt instead of going on to carers allowance, so I came off job seekers allowance and had to live on credit cards for a few years amassing a large debt, Step Change were a fantastic help interacting with my creditors and working out a payment plan so I could repay my debts, I have had my plan going for a while now, my debts are reducing and Step Change continue maintain my payment plan. Reviewed on: 23rd July 2021

great service could not be more pleased

I contacted step change when I had money worries they helped me my options without judging me,they helped me so much, if you have problems contact the best. Reviewed on: 23rd July 2021

Brilliant, very helpful and understanding

Brilliant, very helpful and understanding Reviewed on: 23rd July 2021

They are v understanding, caring. No more sleepless nights once you start the debt management process with them. I used to have sleepiness nights until I sign

I had lots of debts now only one left and soon will be cleared. Fantastic company. Reviewed on: 23rd July 2021

Step Change gives peace of mind

First nights sleep in a long time thanks to Step Change,wonderful organisation & brilliant staff Reviewed on: 23rd July 2021

Amazing sympathetic but knowledgeable people

I was at my wits end, not sleeping etc when someone recommended Step Change, or CCCS as it was then. The relief was instant and amazing, thu everyone of you. Xx Reviewed on: 23rd July 2021

Trusting and understanding

Always there to help and they put your mind at ease Reviewed on: 23rd July 2021

Helped me every step of the way

Helped me every step of the way since I found myself in financial difficulty. Would highly recommend this service if you find yourself in financial trouble. Reviewed on: 23rd July 2021

Compassionate, Understanding, Empathetic

StepChange have supported me from day 1. Having spoken to over 50 different customer service reps, their service is consistent with compassion, their advice is sound and practical and they are the best listeners I have ever come across. My only regret is that I didn’t find them sooner. Reviewed on: 23rd July 2021

Excellent service

Everything was easy to do and the staff so understanding can't praise them enough Reviewed on: 23rd July 2021

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