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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Step Change gives peace of mind

First nights sleep in a long time thanks to Step Change,wonderful organisation & brilliant staff Reviewed on: 23rd July 2021

Amazing sympathetic but knowledgeable people

I was at my wits end, not sleeping etc when someone recommended Step Change, or CCCS as it was then. The relief was instant and amazing, thu everyone of you. Xx Reviewed on: 23rd July 2021

Trusting and understanding

Always there to help and they put your mind at ease Reviewed on: 23rd July 2021

Helped me every step of the way

Helped me every step of the way since I found myself in financial difficulty. Would highly recommend this service if you find yourself in financial trouble. Reviewed on: 23rd July 2021

Compassionate, Understanding, Empathetic

StepChange have supported me from day 1. Having spoken to over 50 different customer service reps, their service is consistent with compassion, their advice is sound and practical and they are the best listeners I have ever come across. My only regret is that I didn’t find them sooner. Reviewed on: 23rd July 2021

Excellent service

Everything was easy to do and the staff so understanding can't praise them enough Reviewed on: 23rd July 2021

Helped me get debt free

Theyre brilliant, had over £3000 and was suffering from ill health. They helped me gain control of my outgoings to make the payments manageable and now I'm debt free. It's an amazing feeling. All the stress is gone. Reviewed on: 23rd July 2021

Thank you

Thank you .im glad i took your advice Reviewed on: 23rd July 2021

Incredible

Step Change has been absolutely incredible every step of the way for me. They’ve also been understanding and supportive while remaining professional. Reviewed on: 23rd July 2021

Excellent

Prompt and honest to goodness service reliable Reviewed on: 23rd July 2021

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