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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent help

Recommend stepchange, great service and help available Reviewed on: 22nd July 2021

Caring, friendly, professional

I contacted Step Change when I was in a desperate situation few years ago. They listened to me, cared about me and helped me to get my life back on track. I don't know what I would have done without them. Reviewed on: 22nd July 2021

Releif

Felt like a weight had been lifted felt so much better after their help Reviewed on: 22nd July 2021

Such warm and helpful people t

Their advice and helpfulness with my debt problems after the death of my beloved wife stopped me doing something stupid and I will be forever grateful Reviewed on: 22nd July 2021

Kindness goes a long way

I struggled with my debt due to mental health and bad relationships. When I heard of Step Change I was sceptical and didnt think they could help. Few years down the line I'm not out the debt but I definitely am managing debt better in a more affordable manner to me. The companies dont chase anymore and I can sleep better. The staff have always been kind and understanding. For someone like me it is life changing so thank you Step Change for all that you do. Reviewed on: 22nd July 2021

A life saving service,

We were at our wits end, we didn’t know what to do when our finances were spiralling out of control, we were recommended stepchange by our bank, straight away they reassured us and took control, originally we’re we’re expecting to be debt free in 10 years, we are now going to be debt free after only 4 years, it has been tight but such a buzz now our arrangement is finally coming to an end. Reviewed on: 22nd July 2021

A fantastic organisation for the people

I was left with a debt of 30k plus thought my life was over but they certainly were a life saver for me Reviewed on: 22nd July 2021

The best to get help from

Step change is one of the best depth management company to help you when you are in need of some one to help you get a good night sleep and to take the worries and pressure off your head Reviewed on: 22nd July 2021

Reassuring helpful and productive

As soon as I spoke to my stepchange advisor they made me feel so at ease with no negative judgement. They put all my finances in order and lifted a HEAVY burden off my shoulders Reviewed on: 22nd July 2021

Amazing company and really helpful

Spoke to such a lovely lady who talked me through all my options and it is helping me to become debt free Reviewed on: 22nd July 2021

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